Reservations Agent Job in Kenya

Job Description

Use of the hotel PMS to process and input all reservations types within the same working day

Responding to guest calls according to hotel policy and ensuring an outstanding guest experience

Ensuring accurate data is recorded for all reservations

Upkeep of all reservation records

Ensuring timely communication with guests in line with company policy and procedure

Maintain a positive selling approach to maximise yield in both occupancy and rates.

Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests

Handle Group and Individual Reservations inquiries according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue

Aims to upsell rooms and other services to maximize the profitability of the company

Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices

Liases and cooperates with other departments as needed

Creates reports or partake in projects as directed by management

Assists other sections as and when needed


Diploma in Hotel Management or related field

Minimum of 1 year experience in a similar role in a 4/5 star Hotel

Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face

Have a strong sales focus and the ability to upsell the hotel features

Sound Knowledge & application of OPERA 

High level of attention to detail

Team player with high level of initiative & the ability to work autonomously

Excellent written and verbal communication skills

Intermediate knowledge & application of Microsoft packages & PC usage

Exceptional organisational & time management skills

How To Apply

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