Recoveries Officer Job in Kenya


  • Systematic monitoring and collection of all delinquent cases for watch, sub-standard, doubtful, and loss internally or through external agencies
  • Recovery management and maintaining default rate at stipulated levels
  • Circulation of default notices and reminders to loan defaulters.
  • Drawing payment plans with debtors and keeping their records for audit purposes
  • Ensuring payment plans are honoured by debtors as per the agreement and keeping track of account movement.
  • Preparing of accurate account level collection report on a monthly basis
  • Devise means and/or advice on any best way to manage risk exposures in the society.
  • Attending to members inquiries/concerns on matters relating to their defaulted accounts
  • Enhance Customer relations during debt recovery processes
  • Develop a comprehensive debt recovery strategy and plan for the Sacco
  • Listing of all defaulters with CRB and frequent updates of their records
  • Assigning members’ loan accounts in default to debt collectors.
  • Manage relations and direct follow-up with external credit service providers i.e. Debt collectors, Tribunal lawyers, valuers, auctioneers, private investigators etc. and ensure they perform their functions optimally
  • Ensure timely and accurate defaulters reporting for management decision-making on the Non-performing loans
  • Devise means and/or advice on any best way to manage risk exposures in the society.
  • Any other duty assigned by the management from time to time.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Essential skills and Key Attributes

  • Familiar with Sacco laws and regulations
  • A person of integrity, team player with effective communication skills
  • Excellent in analytical, interpersonal and team management skills
  • Sacco lending experience
  • A proactive person and have initiative.
  • A firm and assertive character.


  • A Business related degree or its equivalent from a recognized institution.
  • CPA Part 2 (Sec. IV)
  • Professional Qualification in credit management will be an added advantage.
  • At least 3 years’ experience in debt recovery in a financial institution.

How To Apply

We are an equal opportunity employer and value diversity in our organization, all interested applicants should send their applications together with a detailed Cover letter and CV to with a clear subject line “JOB TITLE”. Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted.   Applications should reach us no later than 8th July 2024.