Officer, Training, Job in Kenya

Role Purpose

The role holder will be responsible for designing, developing, and delivering effective training programs and initiatives for the agency force. The Training Officer plays a crucial role in equipping agents with the necessary knowledge, skills, and tools to succeed in their roles, drive sales performance, and uphold high professional standards.

Main Responsibilities


Deliver training courses and programs to the Life Company Sales Force.

Formulate input to training needs analysis and organize training based on it.

Develop, review and maintain a training curriculum, content materials, manuals, aids and tools relating to the Life Assurance Training.

Conduct regular training impact assessment.

Prepare relevant and timely reports for specific target groups through their respective Managers.

Ensure the effective scheduling of all training activities and execute all training as per the training calendar.

Build adequate control mechanisms to ensure optimum number of people covered under each training session.

Respond to product queries from agents, develop testing and procedures.

Coordinate COP/ECOP registrations and other educational needs of the agents with the College of Insurance and ensure all payments are made on time.

Coordinate, train and register all agents in the Life Agency Portal/track the number of agents registered in the portal every new month.

Track and analyze market training trends by staying current with latest developments in the industry and competitor activities.

Facilitate and coordinate the recruitment and training of new agents and managers, in liaison with the leadership of agency, bancassurance and alternative channels.

Identify and assist in the opening up of markets.

Give presentations on Personal Financial Management to groups as part of market activations.

Corporate Governance

Compliance. Stay updated with insurance regulations and underwriting best practices to ensure compliance with industry standards.

Adherence to the laws and regulations of Kenya, the policies and regulations within the insurance industry and all internal company policies and procedures.

Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.


Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.

Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.

Individualized Development Planning. Create personalized development plans that align with your career aspirations and the organization’s objectives.

Key Competencies

Training and Facilitation. Ability to design and deliver effective training programs, utilizing a variety of training methodologies and techniques to engage participants and facilitate learning.

Communication and Presentation. Excellent verbal and written communication skills to effectively convey training content, explain complex concepts, and engage learners.

Relationship Building. Strong interpersonal skills to build rapport and credibility with agents, fostering a positive and supportive learning environment.

Analytical Thinking. Ability to assess training needs, analyze performance gaps, and develop targeted interventions to address specific skill requirements.

Problem-Solving. Aptitude for identifying challenges, analyzing root causes, and proposing solutions to enhance training effectiveness and agent performance.

Academic Background & Relevant Qualifications

Bachelor’s degree in Insurance, Finance, Business or any other related course

Certified Trainer Qualification

ECOP Qualification

Diploma in Insurance qualification will be an added advantage

LOMA/CII/IIK Qualification will be an added advantage

Minimum 2-3 years’ experience in a similar role

How to Apply

If you are qualified and seeking an exciting new challenge, please apply via quoting the Job Reference Number and Position by 9th July 2024. Only shortlisted candidates will be contacted.