Debt Recovery Officer Job in Kenya

Key Responsibilities:

  • Analyze a list of members in arrears monthly based on the number of missed installments.
  • Communicate to members in arrears informing them of the amount in arrears. Follow up through phone calls and SMSs.
  • Working with the members on an agreed payment plan, and sending reminders before the agreed due dates.
  • Answer queries and offer advice to the members.
  • Refer cases for restructuring to the Credit Officer.
  • Prepare monthly reports: Collections received, all follow-ups done, Commitment dates agreed on.

Qualifications & Experience

  • Diploma in Co-operative Management, Business Administration, or its equivalent qualification.
  • Minimum two (2) years experience in a similar role.
  • Proficiency in computer skills
  • Proficiency in computerized accounting system
  • Personal Attributes required for this role:
  • Debt recovery analysis skills
  • Good Analytical Skills
  • Good communication and negotiation skills
  • A person of Integrity
  • Team player

How To Apply

Interested, Qualified candidates should send their CVs to with the subject line Debt Recovery Officer.

Only shortlisted candidates will be contacted.