Business Operations Manager, HFDI, Job in Kenya

Principle Accountabilities

Compliance and Operations Management:

Lead Development and implementation of HFDI and Group policies and procedures to streamline business processes and enhance efficiency.

Monitor and analyze operational metrics to identify areas for improvement and implement solutions accordingly.

Oversee the management of property assets, including leasing, maintenance, and tenant relations.

Ensure compliance with regulatory requirements and industry standards.

Identify, evaluate and propose mitigations that could affect the HFDI’s objectives, projects, or operations

Evaluate existing business processes and workflows to identify inefficiencies, bottlenecks, and areas for optimization.

Process Improvement:

Work cross-functionally to redesign processes, streamline workflows, and automate manual tasks using best practices and innovative solutions.

Monitor and measure process improvements to ensure sustainable results and ongoing operational excellence.

Prepare regular reports and presentations on operational performance for senior leadership.

Technology Enablement:

Collaborate with IT and business units to assess technology needs and opportunities for digital transformation.

Identify and implement technology solutions to enhance efficiency, productivity, and decision-making across the organization.

Lead the integration and adoption of new technology platforms, ensuring alignment with business objectives and user requirements.

Team Leadership:

Lead and motivate a team of site administrators and other operations staff to achieve company goals and objectives.

Provide guidance, coaching, and mentorship to team members to foster professional development.

Foster a culture of collaboration, accountability, and continuous improvement within the operations department

Monitor key performance indicators (KPIs) and metrics to track operational performance and ensure targets are met.

Customer Focus:

Ensure that operations are customer-centric and contribute to high levels of customer satisfaction.

Address and resolve customer issues related to operational performance.

Key Competencies and Skills

Technical competencies

Proven work experience as an Operations Manager or equivalent.

Knowledge of CRM software and Microsoft Office Suite.

Solid customer service attitude with excellent negotiation skills.

Knowledge of KYC/AML compliance requirements.

Strong Process orientation.

Knowledge of agile methodologies.

Astute product knowledge.

Analytical skills.

Project Management skills.

Leadership Competencies

Performance Management.

Strategic orientation.

Stakeholder influencer.

Result orientation.

Strong communication and team management skills.

Strength in problem solving, issue-resolution and ability to work in a deadline-driven work environment.

Minimum Qualifications, Knowledge and Experience

Academic Qualifications:

Bachelor’s Degree in a Business-related field or any relevant field.

Relevant Agile Certification such as: Certified ScrumMaster (CSM), Professional Scrum Master (PSM), Agile Certified Practitioner (PMI-ACP) or Prince is an added advantage.


Minimum of 5 years of experience in Operations management or a similar role.

Demonstrated experience in developing and implementing process flows.

Demonstrated experience in identifying inefficiencies and implementing process improvements.

Proven experience in a leadership or managerial role, with responsibilities for leading teams and managing staff.

How To Apply

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