Key Responsibilities
Oversee the underwriting process flows to ensure
efficiency as per the company underwriting procedures manual.
Oversee the business document management process to
ensure proper storage and easy retrieval of underwriting documents.
Prepare competitive quotations for both new and
renewal businesses and dispatch the same within the recommended TAT’s
Supervise, train and mentor underwriting and pricing
staff to achieve a high level of motivation and productivity.
Constant review of scheme loss ratios, identification
of trends and provide proactive workable solutions to aid in controls to attain
the targeted loss ratio for the business
Prepare regular underwriting and operations reports
to management, intermediaries and clients and advice on relevant findings for
medical risk review.
Provide the necessary support to intermediaries by
training them on the medical products and support on premium collection
Liaise with the underwriters, actuarial and business
development teams to evaluate products being sold and assist in developing new
ones
Supervise scheme setup to ensure timeliness and accuracy
Supervise to ensure prompt debiting and dispatch of
debit/credit notes and the renewal/commencement premium schedules to the
client/intermediary
Coordinate with outsourced card production vendors on
preparation of medical cards for all eligible members in a timely manner.
Review and signing-off of policy documents, dispatch
of the same to the relevant clients and ensure follow-up to have copies
returned
Supervise service levels and benchmark our customer
service standards against the market
Maintaining strong working relationships with
Intermediaries, Clients, all departments and all business stakeholders
Work closely with ICT and Business analysts for any
decision making on implementation of system requirements and enforcement of
controls
Comply with statutory, regulatory and internal
control processes including internal & external audits recommendations.
Any other roles assigned by management from time to
time
Skills
and Competencies Required
Strong leadership and management skills
Excellent analytical and monitoring skills
Ability to work independently and build effective
interpersonal relations
Bias towards innovation and development of new ideas
in problem solving
Professionalism in dealing with both internal and
external stakeholders
Excellent communication and negotiation skills.
Ability to evaluate decisions made in benefit
utilization management
Integrity and honesty
Knowledge
& Experience
At least 7 years’ managerial experience in a medical underwriting
and pricing insurance environment
Demonstrated knowledge of managing underwriting and
pricing operations in a busy insurance company
Addressing operational concerns and issues,
monitoring overall customer satisfaction.
Demonstrated experience engaging intermediaries at
high level, and experience negotiating claims handling terms with providers
Developing and implementing operational procedures
and policies
Academic
and Professional Qualifications required
Degree in Actuarial Science/Statistics or
Business-Related field
ACII or DIP AIIK or CIM qualifications
Master’s Degree is an added advantage
How
To Apply
Applications
should be addressed to the Group Human Resources Manager, Madison Group
Limited, Email: hr_recruitment@madison.co.ke so
as to be received by Friday 14th June, 2024.