About the role:
You will play a crucial role in ensuring that our
agents and staff are equipped with the knowledge and skills necessary to meet
their KPIs towards measurable business outcomes. This position will require
extensive travel within the country.
Responsibilities
Training Program Development: Develop comprehensive
training programs and materials for field staff and sales agents, including
product knowledge, sales techniques, collection practices and customer service
skills.
Training Delivery: You will be required to deliver
engaging and interactive training sessions with field staff and agents and also
audit and ensure continuous improvement of the training delivery of Regional
mentors in various locations across the country, ensuring consistent delivery
of training content and adherence to Training standards.
LMS Management: Ensure proper understanding and
administration of Sun King’s learning management systems, increasing user
activity and engagement through the deployment of engaging content for staff,
agents, cleaning up and aligning team data when required.
Onboarding and Induction: Coordinate onboarding and induction programs for new field staff and sales agents with regional mentors, providing them with the necessary knowledge and tools to perform their roles effectively.
Training Needs Assessment: Identify training needs
and gaps within Sun King through regular assessments and feedback from field
staff, sales agents, and other departments and develop targeted training
initiatives to address those needs.
Training Evaluation: Monitor and evaluate the
effectiveness of training programs through assessments, feedback, and
performance metrics, and make necessary adjustments to improve training
outcomes.
Training Content Development: Develop and maintain
training content regularly, including training slides, aids etc, ensuring
accuracy and accessibility for future reference.
Pilot Training Management: Collaborate with
cross-functional teams deploying pilots and regional mentors, to ensure
alignment of pilot training plans with pilot objectives
Collaboration and Coordination: Collaborate with
cross-functional teams, including Sales, Operations, Product Development and
other departments to ensure alignment of training programs with business
objectives and product updates.
Training Support: Provide ongoing support and
guidance to field staff and sales agents, addressing their training-related
queries, challenges with the LMS etc. to ensure continuous improvement in
performance.
RM Performance management: Onboard and provide
ongoing coaching and support to Regional Mentors across the country, ensuring
that the team meets their Key Performance Indicators.
Training Compliance: Ensure compliance with all
training-related regulations, policies, and procedures, including health and
safety guidelines, data protection, and ethical practices.
Training Reporting: Prepare regular training reports
and analytics, highlighting key performance indicators, training outcomes, and
recommendations for improvement to senior management.
Qualifications
Have a bachelor’s degree in a relevant field (e.g.,
Business Administration, Human Resources, Education) or equivalent experience.
Are experienced in managing a team.
Have a minimum of 2-3 years proven experience in
training and development, preferably in the solar energy or renewable energy
industry.
Have strong knowledge of training methodologies,
instructional design principles, and adult learning theories.
Are excellent presentation and facilitation skills,
with the ability to engage and motivate diverse audiences.
Possess strong organizational and project management
skills, with the ability to manage multiple training initiatives
simultaneously.
Have excellent communication and interpersonal
skills, with the ability to build relationships and collaborate effectively
with stakeholders at all levels.
Have an analytical mindset with the ability to
evaluate training effectiveness and make data-driven recommendations for
improvement.
Are flexible and adaptable to work in a fast-paced
and dynamic environment.
Are willing to travel extensively within the country.
How To Apply