Job Purpose Statement
Provide product solutions and developments, support
revenue generation, co-ordinate sales initiatives with ALL Corporate and SME
Relationship Managers, Personal Banking Relationship Managers, Officers, Branch
Business Managers and provide support in acquisition of new business, retention
and growth of existing business.
Duties And Responsibilities
Product Development (30%)
Lead on Cash Management product conceptualization,
business case documentation, development, testing, packaging and roll-out in
conjunction with the various stakeholders.
Be the voice of the customer in the product
development process
Quality and timely implementation of payments and
collections products.
Responsible and accountable for product benefit
realization for all products implemented.
Implement Cash Management proper solutions to clients, of varying size and complexity jointly with the implementation team.
Partner with business development team to ensure
appropriate selling of payment and collections products to customers.
Work with the Sales team to ensure growth of NFI and
attract cheap liabilities from the target market.
Champion utilization of Cash Management solutions as
the preferred delivery channels in the bank through the various sales
/relationship teams; sales drives; campaigns and staff training together with
the Cash Management Sales team.
Contribute to the overall growth of customer base for
the bank through / jointly with internal and external service providers to
ensure that product gaps that impair the client value propositions are
addressed timely.
Ensure specific customer insight through effective
segmentation and partnership to understand customer and segment needs.
Implement appropriate procedures in line with the
requirements and process in ‘user’ units.
Ensure 100% adherence with bank policy on product
documentation and processes to achieve optimal efficiency, compliance and cost
containment.
Issue resolution in relation to payments and
collections related issues
Ongoing review of existing functionalities to ensure
end to end process are functioning adequately
Advise the bank management on any new developments in
the cash management front to keep pace with competition via market research and
periodical product reviews thus establish product consumption; viability and
net worth.
Financial (10%)
Drive growth of revenue and volume from Cash
Management products and services
Assessment of marketing opportunities and target
markets
Drive benefit realization for implemented
services/channels as stipulated.
Service Delivery- Client Focus (20%)
Co-ordinate Product Management, Customer Service and
Operations to ensure client satisfaction.
Develop and support the launching of new initiatives,
products, developing enhancements and new product concepts
Resolving of routed cash management issues within the
agreed TAT.
Provide input to stakeholders on customer
implementation progress for projects or solutions being rolled out.
Offer product training to staff across the bank.
Ensure that client information is updated in all the
relevant information systems, and when out-dated, liaise with clients to gather
the updated information.
Either through own initiative, or teams, be a
pro-active member of the department, working to reduce implementation cycle
time
Product Utilization, Efficiency and service uptime
(15%)
Provide product portfolio analysis and ensure product
utilisation and volume tracking of all Corporate, Commercial, Business Banking
and SME customers.
Keep abreast of MIS and Key Performance Indicators
for all Corporate, Commercial, Business Banking and SME portfolio and increase
utilization: Volumes, Revenues, Initiatives and Project Implementation status.
Provide MIS of customer transaction behaviour and
metrics on progress of deals managed.
Manage product/service mix, pricing and margins
according to agreed aims.
Strive towards 100% STP for channel transactions
Risk and Compliance -Internal Processes (15%)
Implementation and regularly review of product
programme guides for all Cash Management product.
Coordinate and assume responsibility for compiling
and communicating to all stakeholders, on a regular basis, information relevant
to Payments, Collections and Liquidity Management portfolio.
Conduct regular product portfolio reviews to identify
areas of improvement and develop tactical plans towards achieving set risk and
compliance criteria.
Implementation and adoption (within cash management
unit) of all Compliance, Anti-Money Laundering and Sanctions related
requirements contained in policies, procedures and processes pertaining to Cash
Management products.
Brand and Culture (10%)
Represent NCBA Bank at sales forums and industry
events.
Promote the NCBA Bank brand.
NCBA Values
Driven – We are passionate, make bold decisions and
learn from our failures. We seek new challenges and appreciate different views
constantly raising the bar. We explore our full potential.
Open – Our interactions are candid, honest and
transparent. We listen to each other and our clients. We are inclusive and
always respect each other.
Responsive – We put our customer’s interests at the
heart of all that we do. We are proactive, act quickly and resolutely to
deliver results. We keep it simple and seek new ways to improve.
Trusted – As a trusted partner we do what is morally,
right always. We keep our word. We are accountable and believe in each other.
Job Specifications
Academic:
University degree with Upper 2nd Class and any other
relevant Professional qualifications.
Professional:
A professional qualification in IT or project
management field is an added advantage.
1 year experience in an analyst role in the financial
sector will be an added advantage
Proficient in Ms Office Suite – Ms Word, Power Point,
Ms Visio, Ms Excel, Ms Access etc.
Desired work experience:
At least 5 years banking experience, out of which 2
years should be in Cash Management Products and Channels.
Job Competencies
Technical Competencies:
Project Management skills
Good understanding and application of analytical
skills e.g. advanced excel, MS access
Excellent knowledge of bank operations and systems.
Knowledge and effective application of all relevant
banking strategies, policies, processes, procedures, guidelines and project
management methodology and to consistently achieve required compliance
standards.
Good understanding and application of analytical
skills e.g. advanced excel, MS access,
Excellent knowledge of bank operations and systems.
Presentation skills to be able to articulate the
features and benefits of various products to aid in the selling process.
Business Development skills to effectively segment
the target market, gather market intelligence and identify opportunities for
the bank to sell its products.
Strong oral, written communication, presentation and
organizing skills to effectively plan own time and manage assigned projects.
Strong customer focus coupled with knowledge of the
product offering and its impact on the customer’s business.
Interpersonal skills to effectively communicate with
internal and external stake holders who impact performance.
Behavioral Competencies:
Goal driven and results oriented: Ability to achieve
and surpass set goals with exceptional results.
Personal Ethics: Must be honest, fair and just with
self and others, and demonstrates integrity in work and business contacts.
Proactive Initiator: Must be pro-active, a
self-starter and have the ability to see, grasp and advice on opportunities.
Outstanding planning and organizational skills with
the ability to manage work load effectively.
Ability to visualize, gather information, and solve
complex problems analytically.
How To Apply
