Role Objective
This is a full-time position located in Nairobi. Our
client is seeking to hire a Receptionist cum Client Liaison who will be the
first point of contact, providing welcoming and professional service to
internal and external clients whilst handling administrative activities of the
office. This role is crucial in creating a in ensuring client’s expectations
are exceeded to support the smooth functioning of the office and projects.
Core Duties and Responsibilities
Providing excellent customer service to all clients,
both internal and external, with an emphasis on courtesy and professionalism
Sets priorities, manages schedules and plans
accordingly in a busy and often pressurised environment.
Good business awareness, understanding of the
implications of events within the organization and that of networking
internally and externally.
Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.
Greet, assist, and direct visitors appropriately;
ensure guest experience is handled efficiently and professionally.
Answer, screen, and forward incoming phone calls
while providing basic information when needed; manage company email and
correspondence.
Handle scheduling for the conference room, and
appointments, and manage staff calendars as required.
Assist with various administrative tasks.
Help organize office gatherings and meetings,
including arrangement of logistics, catering, and attendee management.
Ensure prompt attention to visitors and
directing them to the appropriate personnel or department.
Maintain a clean, positive, and welcoming office
environment.
Manage office inventory such as stationery,
equipment, and furniture, including timely requisition.
Assist in managing daily transport bookings in
consultation with office drivers.
Support event planning and logistics, including
coordinating travel arrangements for staff and associates.
Any other duties assigned from time to time.
Job Specifications and Qualifications
Diploma in Business Administration, Communication,
Front Office or related area.
At least 2 years’ relevant work experience.
Proficiency in MS Office Suite
Key Competencies
Good communication skills (written and verbal).
Problem-solving
Strong Phone Etiquette skills
Strong customer service and communication skills
Ability to multitask and prioritize tasks in a fast
paced environment
Attention to detail and organizational skills
Have a professional appearance and demeanor
Strong interpersonal skills and customer service
orientation
How To Apply
If you are interested in the position and meet the
above requirements, please send your CV to careers@emergeegressconsulting.com on
or before 14 June 2024, indicating the position applied for in the
subject line.
