Receptionist cum Client Liaison Job in Kenya

Role Objective

This is a full-time position located in Nairobi. Our client is seeking to hire a Receptionist cum Client Liaison who will be the first point of contact, providing welcoming and professional service to internal and external clients whilst handling administrative activities of the office. This role is crucial in creating a in ensuring client’s expectations are exceeded to support the smooth functioning of the office and projects.

Core Duties and Responsibilities

Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism

Sets priorities, manages schedules and plans accordingly in a busy and often pressurised environment.

Good business awareness, understanding of the implications of events within the organization and that of networking internally and externally.

Ability to deal with a busy frontline work environment, always keeping the client’s needs and expectations in mind.

Greet, assist, and direct visitors appropriately; ensure guest experience is handled efficiently and professionally.

Answer, screen, and forward incoming phone calls while providing basic information when needed; manage company email and correspondence.

Handle scheduling for the conference room, and appointments, and manage staff calendars as required.

Assist with various administrative tasks.

Help organize office gatherings and meetings, including arrangement of logistics, catering, and attendee management.

 Ensure prompt attention to visitors and directing them to the appropriate personnel or department.

Maintain a clean, positive, and welcoming office environment.

Manage office inventory such as stationery, equipment, and furniture, including timely requisition.

Assist in managing daily transport bookings in consultation with office drivers.

Support event planning and logistics, including coordinating travel arrangements for staff and associates.

Any other duties assigned from time to time.

Job Specifications and Qualifications

Diploma in Business Administration, Communication, Front Office or related area.

At least 2 years’ relevant work experience.

Proficiency in MS Office Suite

Key Competencies

Good communication skills (written and verbal).


Strong Phone Etiquette skills

Strong customer service and communication skills

Ability to multitask and prioritize tasks in a fast paced environment

Attention to detail and organizational skills

Have a professional appearance and demeanor

Strong interpersonal skills and customer service orientation

How To Apply

If you are interested in the position and meet the above requirements, please send your CV to on or before 14 June 2024, indicating the position applied for in the subject line.