Outsourcing Operations Lead Job in Kenya

About The Role

  • Operations Leads are accountable for continually improving processes to facilitate the delivery of the desired goals. This includes but is not limited to the measurement processes, the support processes, the quality processes, and the forecasting and scheduling processes.


  • Define and achieve KPIs (primary and supporting) and measures and proactively monitor Outsource partner’s performance across markets and ensure credible and timely action plans and execution to meet goals
  • Managing one or more Outsource partners to engage effectively and deliver against their contractual commitments (Contractual management experience is a plus)
  • Define and execute processes to support successful Outsource partners ramp ups/downs and transitions to achieve goals consistently
  • Identify, design and implement new theories, concepts, principles, and methodologies to improve Outsource partner’s accountability and results
  • Proactively narrate causes of all target KPIs and action plans to stakeholders
  • Identify and remove roadblocks to success outside of Outsource partner’s control
  • Execute and continually improve all Bolt/Outsource partner’s processes eg forecast, scheduling etc

  • Contribute to peer success through collaboration, creativity and giving critical constructive feedback
  • Build and maintain transparent and productive relationships with business stakeholders
  • Build close working partnerships with Outsourcing teams to enable supplier accountability, collaborative approach and successful Outsourcing solutions for Bolt


  • You successfully led and achieved results in large global teams across multiple markets and products with accountability for market growth, customer experience, quality and efficiency
  • You have good negotiation skills – influencing senior stakeholders
  • You are a clear communicator (both verbal and written) in English
  • You are data-driven with excellent analytical and spreadsheet skills
  • You are a team player and strong interpersonal skills managing internal and external partner relationships
  • You have 2+ years of Experience managing multiple Outsource Suppliers
  • Rides industry experience is a plus

How To Apply

Click here to apply