Job Description
As a Front Office Supervisor, you will demonstrate
the essence of creating an exceptional guest journey. You are committed to
taking care of the guests from the moment they arrive through to their
departure.
To supervise the Front Office operations, including
the Reception, Concierge, Guest Relations ensuring that the hotel standards and
procedures are fully known and followed. Assist in effectively running the
front office operations with a hands-on approach.
To ensure appropriate stock level for the smooth run
of the Front Office operations and to prepare requisitions accordingly.
To control that the arrival lists are updated,
transportation and airport services are scheduled and to block all the rooms
according to guest requests and needs.
To control that all assigned and blocked rooms
requiring special set-ups are accurately displayed in the PMS and available to
the Housekeeping and other departments in due time.
To daily control the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.
To ensure that Guest History records are accurately
maintained and all recurring guests are pre-registered.
To control that the departure lists are updated,
check-out times are respected and that the transportation needs are scheduled.
To monitor rooms status and discrepancies.
To ensure and perform a proper use of all the
equipment and property management system and to have a perfect knowledge of the
set ups.
To ensure the strict control of room keys and section
keys.
To daily implement and control the check lists.
To daily review the F/O logbook and to sign it.
To personally update the activity reports.
To ensure a proper handover between the shifts.
To up sell Rooms, Food and Beverage outlets and other
facilities whenever opportunities arise.
To be updated with the competitors’ offerings and
rates.
To liaise closely with the Sales and Reservations on
rate management.
Maintain strong working relationships and communicate
with all departments.
As a Front Office Supervisor, you will demonstrate
the essence of creating an exceptional guest journey. You are committed to
taking care of the guests from the moment they arrive through to their
departure.
To supervise the Front Office operations, including
the Reception, Concierge, Guest Relations ensuring that the hotel standards and
procedures are fully known and followed. Assist in effectively running the
front office operations with a hands-on approach.
To ensure appropriate stock level for the smooth run
of the Front Office operations and to prepare requisitions accordingly.
To control that the arrival lists are updated,
transportation and airport services are scheduled and to block all the rooms
according to guest requests and needs.
To control that all assigned and blocked rooms
requiring special set-ups are accurately displayed in the PMS and available to
the Housekeeping and other departments in due time.
To daily control the guest files and folios, ensuring
that all the immigration, financial and audit procedures are fully respected.
To ensure that Guest History records are accurately
maintained and all recurring guests are pre-registered.
To control that the departure lists are updated,
check-out times are respected and that the transportation needs are scheduled.
To monitor rooms status and discrepancies.
To ensure and perform a proper use of all the
equipment and property management system and to have a perfect knowledge of the
set ups.
To ensure the strict control of room keys and section
keys.
To daily implement and control the check lists.
To daily review the F/O logbook and to sign it.
To personally update the activity reports.
To ensure a proper handover between the shifts.
To up sell Rooms, Food and Beverage outlets and other
facilities whenever opportunities arise.
To be updated with the competitors’ offerings and
rates.
To liaise closely with the Sales and Reservations on
rate management.
Maintain strong working relationships and communicate
with all departments.
Qualifications
Diploma in Front Office Operations or related field.
Minimum 1 year experience in a similar position in a
4/5* star
Service focused personality is essential
Prior experience working with Opera
Strong interpersonal and problem-solving abilities
and the ability to lead by example
How To Apply