Front Office Admin Job in Kenya

Duties and Responsibilities:

  • Collect patient information, update records, and ensure all necessary forms and paperwork are completed.
  • Handle incoming calls, schedule appointments, and respond to inquiries from patients -providing information about the dental office, and services offered, and answering general questions.
  • Help with billing procedures such as processing payments, preparing invoices, and assisting patients with financial arrangements including available financial offers or discounts.
  • Verify patients’ insurance coverage, determine benefits, and explain insurance-related matters to help them understand their financial responsibilities and payment options.
  • Follow up with patients after dental procedures to ensure their satisfaction, answer any questions or concerns, and schedule any necessary follow-up appointments.
  • Monitor patient satisfaction and feedback which may include conducting patient surveys, collecting testimonials, and gathering feedback to help improve the quality of service provided by Lake Dental Clinic.
  • Provide administrative support to the dental office which includes managing patient records, maintaining office supplies, coordinating referrals to specialists, and assisting with general office tasks.
  • Mediate over patient concerns or complaints and work towards a resolution that satisfies both the patient and the dental office.

Miscellaneous duties 

  • Coordinating medical representatives.
  • Welcoming guests and maintaining guestbook registry.
  • Parcel management.
  • Petty cash management.
  • Any other duty assigned by the supervisor.

Requirements and Qualifications:

  • A Diploma in Customer Care, Business Administration, Front Office Management, or Health Records
  • At least 3 years experience in the front office or customer care service fields
  • Experience within the healthcare field will be an added advantage
  • Experience as a dental assistant will be an added advantage 

How To Apply

Submit your job application (cover letter, and CV only) to our email address:  

Only shortlisted candidates will be contacted.