Floor Supervisor (Pre-Opening) Job in Kenya

Job Description

The Housekeeping Supervisor will manage the daily operations of his/her assigned section ensuring the ultimate comfort, cleanliness, safety and standards for all guest and members as expected. He/she will maintain superior standards of presentation, maintenance and cleanliness in all areas of the hotel while ensuring the safety and confidentiality of all Guests.  He/she will act as a leader to all housekeeping team members and assist with Guest and Colleague concerns. 


Maintains a presence as requested at hotel / department meetings and committees.

Always complies with Accor standards and regulations to encourage safe and efficient hotel operations.

Handle Guest concerns and react quickly, logging and notifying proper areas to service them.

Actively participate in daily briefing, daily warm up and department meetings

Ensures Room Attendants are informed daily about VIPs, extras – priority in their section.

Ensures check-out rooms are returned in a timely manner.

Verifies rooms with Privacy Please indicators and co-ordinate make up with Room Attendants

Train and coach colleagues on expected standards of service

Conducts daily inspections of guestrooms and floors.

Be knowledgeable on all current guest services and events in the hotel.

Inspects show rooms, guestrooms, guest elevator foyers, storage and supply rooms, and Room Attendant’s carts and closets to ensure the quality of work of the housekeeping team.  

Notify Room Attendant/House Attendant of any deficiencies found and return to correct when applicable. Re-inspect corrected room.

Physically check discrepant rooms to ascertain status. Confirm status of all rooms at end of day.

Reports any damage, special cleaning, change of soft furnishings etc. to Housekeeping Supervisor, on any issues in all areas of the hotel.

Confirm that all daily duties are completed to standard by: Room Attendants and House Attendant

Work with all Housekeeping staff to maintain and improve guest service scores.

Ensures all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.

Ensures all Lost and Found items are logged on the system in the HSK shared file and handed in by Security.

Ensures any Health/Safety matters are reported and followed up.

To conduct proper handover with each day Floor Supervisor to keep seamless information flow.

Carry out any reasonable duties not detailed in the scope.


Diploma in Housekeeping & Laundry Operations or related field.

Minimum 1 year experience in a similar position in a 4/5* star

Service focused personality is essential

Prior experience working with Opera 

Strong interpersonal and problem-solving abilities and the ability to lead by example

How To Apply

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