Job Description
The Housekeeping Supervisor will manage the daily
operations of his/her assigned section ensuring the ultimate comfort,
cleanliness, safety and standards for all guest and members as expected. He/she
will maintain superior standards of presentation, maintenance and cleanliness
in all areas of the hotel while ensuring the safety and confidentiality of all
Guests. He/she will act as a leader to all housekeeping team members and
assist with Guest and Colleague concerns.
Responsibilities
Maintains a presence as requested at hotel /
department meetings and committees.
Always complies with Accor standards and regulations
to encourage safe and efficient hotel operations.
Handle Guest concerns and react quickly, logging and
notifying proper areas to service them.
Actively participate in daily briefing, daily warm up
and department meetings
Ensures Room Attendants are informed daily about
VIPs, extras – priority in their section.
Ensures check-out rooms are returned in a timely manner.
Verifies rooms with Privacy Please indicators and
co-ordinate make up with Room Attendants
Train and coach colleagues on expected standards of
service
Conducts daily inspections of guestrooms and floors.
Be knowledgeable on all current guest services and
events in the hotel.
Inspects show rooms, guestrooms, guest elevator
foyers, storage and supply rooms, and Room Attendant’s carts and closets to
ensure the quality of work of the housekeeping team.
Notify Room Attendant/House Attendant of any
deficiencies found and return to correct when applicable. Re-inspect corrected
room.
Physically check discrepant rooms to ascertain
status. Confirm status of all rooms at end of day.
Reports any damage, special cleaning, change of soft
furnishings etc. to Housekeeping Supervisor, on any issues in all areas of the
hotel.
Confirm that all daily duties are completed to
standard by: Room Attendants and House Attendant
Work with all Housekeeping staff to maintain and
improve guest service scores.
Ensures all guestrooms have proper furniture;
fixtures and amenities and that all set standards for placement are being
followed.
Ensures all Lost and Found items are logged on the
system in the HSK shared file and handed in by Security.
Ensures any Health/Safety matters are reported and
followed up.
To conduct proper handover with each day Floor
Supervisor to keep seamless information flow.
Carry out any reasonable duties not detailed in the
scope.
Qualifications
Diploma in Housekeeping & Laundry Operations or
related field.
Minimum 1 year experience in a similar position in a
4/5* star
Service focused personality is essential
Prior experience working with Opera
Strong interpersonal and problem-solving abilities
and the ability to lead by example
How To Apply