Customer Service Representative Job in Kenya

Job Overview:

  • Resolve customer issues, escalate technical problems to the appropriate teams, and manage customer-related documentation.

Key Responsibilities:

  • Assists customer Issue Resolution
  • Address and resolve customer inquiries and issues via phone, email, or in person.
  • Provide clear and accurate information to customers regarding products and services.
  • Receive Customer Calls
  • Answer incoming customer calls promptly and courteously.
  • Listen to customer needs and concerns, providing appropriate solutions and assistance.
  • Issue Escalation
  • Identify and escalate unresolved customer issues to the Technical Support and Technical Teams.
  • Follow up on escalated issues to ensure timely resolution and customer satisfaction.
  • Documentation Management
  • Maintain accurate and organized records of customer interactions, issues, and resolutions.

  • Properly file and manage all customer-related documents and correspondence.
  • Reception Management
  • Greet and assist visitors and customers in a professional and friendly manner.
  • Manage incoming calls, emails, and inquiries, directing them to the appropriate departments as necessary.
  • Customer Database Management
  • Update and maintain the customer database, ensuring all information is current and accurate.
  • Track customer interactions and service history to provide a personalized customer experience.
  • Administrative Support
  • Assist with scheduling customer appointments and meetings.
  • Prepare reports and summaries of customer interactions and issue resolutions.


  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong organizational and documentation skills.
  • Develop and maintain a deep understanding of our products, services
  • 2 years of experience in a similar role.

How To Apply

Click here to apply