Customer Service Officer Job in Kenya

Principle Accountabilities

  • To manage queues by constantly monitoring customers wait time so as to ensure timely customer service.
  • To offer excellent customer service through quick resolution/escalation of customers queries in order to ensure customer retention
  • To collate customer feedback through interviews and customer feedback forms to ensure that we meet customer expectations.
  •  To Issue ATM Cards and cheques by recording to ensure safe custody and timely delivery to customers
  • To avail product Brochure/Marketing materials and stationery for the customers by constantly replenishing the banking hall in order to ensure adequate products information to the customers.

Key Competencies and Skills

Technical competencies:        

  • Communication Skills
  • IT Skills
  • Product knowledge

General competencies: Interpersonal skills,

  • Team Player,
  • Listening skills
  • Empathetic
  • Emotional Control
  • Professional

Minimum Qualifications, Knowledge and Experience

  • Education: Bachelors Degree
  • Experience: Over one (1) year’s banking experience 

How To Apply

Click here to apply