Customer Experience Associate Job in Kenya

Company Description

PowWater is on a mission to democratize access to clean water and be the most trusted water supplier globally. We are funded by Boost VC, Goodwater Capital, Blue Collective, and The Bill & Melinda Gates Foundation. Join us in making a positive impact on communities around the world.

Role Description

This is a full-time role for a Customer Experience Associate at our headquarters in Nairobi County, Kenya. As a Customer Experience Associate, you will be responsible for providingexceptional customer support and ensuring customer satisfaction. Your day-to-day tasks will involve handling customer inquiries and resolving issues promptly and efficiently.


Bachelor’s degree in Business, Marketing, Communications, or a related field.

5+ years of experience in customer experience, customer success, or a related role, preferably in

a startup or fast-paced environment.

Customer Support, Customer Service, and Customer Experience skills

Ability to maintain a high level of customer satisfaction

Strong phone etiquette and communication skills

Ability to handle customer inquiries and resolve issues

Excellent problem-solving skills

Attention to detail and ability to multitask

Experience in the water or environmental industry is a plus

Fluency in English and Swahili

On-call duty- The position may involve on-call duty during nights and weekends

Proven experience in developing and implementing customer experience strategies.

Excellent communication and interpersonal skills, with the ability to build strong relationships

with customers and colleagues.

Analytical mindset with the ability to interpret data and translate insights into actionable plans.

Proficiency in using customer experience management tools and software.

Creative problem-solving skills and the ability to think outside the box.

High level of empathy and a customer-centric mindset.

How To Apply

Interested candidates should submit their resume and a cover letter outlining your relevant experience and achievements to  We look forward to hearing from you!