Job Title: Credit Control Officer
Hiring Organization: Jacaranda Maternity
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Healthcare
Job Type: Full Time
Salary: KES
Date Posted: 06/07/2024
Job
Summary
Responsible
for managing the credit and collections process, ensuring timely and efficient
collection of receivables, and minimizing financial risk associated with
patient accounts. The role involves working closely with patients, insurance
companies, and internal departments to ensure accurate billing and prompt
payment.
Key Responsibilities:
Credit
Assessment and Approval:
Assess
the creditworthiness of patients and third-party payers.
Establish
credit terms for patients based on hospital policies and patient financial
information.
Accounts
Receivable Management:
Monitor
patient accounts to ensure timely collection of outstanding balances.
Conduct
regular reviews of overdue accounts and take appropriate actions to recover outstanding
debts.
Prepare
and distribute monthly aging reports to the finance manager and relevant
departments.
Patient
Billing and Collection:
Ensure
accurate and timely billing of patient accounts.
Follow up
with patients and insurance companies on unpaid or disputed bills.
Provide
clear communication to patients regarding their financial obligations and
available payment options.
Insurance
Claims Management:
Work with
insurance companies to resolve denied or delayed claims.
Ensure
proper documentation and submission of claims to maximize reimbursement.
Follow up
on outstanding insurance claims and appeals.
Reporting
and Analysis:
Prepare
and present regular reports on credit and collection activities.
Analyze
trends and provide insights and recommendations for improvement.
Ensure
accurate and up-to-date records of all credit and collection activities.
Compliance
and Risk Management:
Ensure
compliance with relevant laws and regulations related to healthcare billing and
collections.
Identify
and mitigate potential credit risks to the hospital.
Collaborate
with the finance team to manage bad debt provisions and write-offs.
Customer
Service and Relationship Management:
Maintain
regular contact with patients to ensure timely payments and resolve any issues
related to billing and collections.
Build and
maintain strong relationships with insurance companies and other third-party
payers.
Provide
excellent customer service to patients and their families regarding their
financial obligations.
Education:
Bachelor’s
degree in Finance, Accounting or a related field.
Experience:
Minimum
of 3-5 years of experience in credit control, accounts receivable, or a similar
role, preferably in a healthcare setting.
Technical
Skills:
Proficiency
in healthcare billing software and Microsoft Office Suite, particularly Excel.
Knowledge
of healthcare billing and insurance claim processes.
Soft
Skills:
Strong
analytical and problem-solving skills.
Excellent
communication and interpersonal skills.
Ability
to work under pressure and manage multiple tasks simultaneously.
High
level of accuracy and attention to detail.
Empathy
and understanding when dealing with patients in financial distress.