Job Title: Case Worker
Hiring Organization: International Rescue Committee
Location – Locality: Nairobi
Location – Region: Kenya
Industry: NGO
Job Type: Full Time
Salary: KES
Date Posted: 06/06/2024
The
International Rescue Committee is a global humanitarian aid, relief and
development nongovernmental organization.
Position
Summary:
IRC is
seeking Case Worker based in Nairobi for Refugees in East Africa: Boosting
Urban Innovations for Livelihoods Development (RE:BUiLD). The RE:BUiLD program
is funded by the IKEA Foundation and is being implemented in Kampala and
Nairobi. The IRC is the Lead Partner and coordinate a consortium of local and
international partners to deliver the program. RE:BUiLD seeks for urban
refugees and vulnerable host residents to achieve economic self-reliance and
benefit from strengthened urban economic, regulatory, and social environments.
RE:BUiLD aim to enable change at varying levels, from better access to
livelihood opportunities and inclusive services within communities to improved
refugee-related policies and more targeted and effective service delivery from
national, regional, and global actors. Key features of RE:BUiLD ‘s approach
include flexible funding, adaptive design and knowledge, and evidence
generation.
Job Purpose/Objective
The
Caseworker is responsible for meeting with all the clients visiting the center,
assessing their needs, and providing them with direct services, advice, or
linkages protection services if need be. The RE:BUiLD Caseworkers act as
professional and informational/business counselors and social workers, to make
sure the needs of clients are met.
Key
Responsibilities.
Meet with
all clients referred to Livelihood’s resource Centre for needs assessment and
guidance on the services being offered by RE:BUiLD project.
With
support from other RE:BUiLD staff members, register the clients through
CommCare application.
Conduct
outreach to assess and provide support to the RE:BUiLD Clients regarding the
services offered at the Livelihood resource centers.
The Case
Worker will be independent, responsible ensuring case actions plans and
relevant administrative forms that facilitate accountability & planning are
updated on a daily and weekly basis;
The Case
Worker will contribute to maintaining excellent documentation of case
management database in line with the RE:BUiLD Project SOPs
Provide
clients with direct services, advice or linkages/referral to protection
services Identify needs of women and children and refer clients to agencies
within IRC network that provide specific protection and gender – based response
services
With the
support of Livelihoods Officer, direct and mentor clients to livelihoods
services
With
support from Livelihoods officer and Business Training Officer carry out job
counselling, business follow up.
With the
support of Protection Officer ensure all documentations on reported clients and
referrals made are updated, accurate, organized and well maintained.
With
support from Client Responsiveness Senior Officer, support in organizing and
attending client feedback fora and document.
Participate
in community outreaches/awareness creation as organized by the protection team.
Act as
professional and educational counselors and social workers to make sure the
needs of clients are attended to
Undertake
any other duties as directed by the supervisor.
Monitoring
and Reporting
Plans and
conduct follow-up visit to clients ensuring they are accessing quality
services.
Make
follow up to client with protection issues referred to other partners for
services.
Prepare
and submit reports as required and incorporate client’s feedback in a timely
manner, including information related to services received.
Work hand
in hand with other RE:BUiLD staff especially Livelihoods Officer, data officer
in updating the database in the CommCare on clients registered and accessing
services.
Key
Result Areas:
Ensure
timely client needs assessment and services are provided as per RE:BUiLD
project requirements.
Facilitate
timely linkage/referrals to protection services as needed.
Offer
Business counseling services.
Provide
career guidance and labor market information to clients.
This
position is open to internal candidates only.
Minimum
Qualifications:
Higher
Diploma or Degree in Social Work/Social Sciences/Counseling/psychology/
community Development or other related field preferred.
Required
Experience & Competencies:
Counseling
and experience/ working with reputable organization or local
organizations/groups, in provision of counseling and psychosocial, Livelihoods/
economic and social empowerment support to clients both urban Refugees and
Vulnerable Kenyans Youth especially women and girls.
Excellent
listening and observation skills, including ability to create trust, support,
respect and get along with clients of all background and diversity.
2-3
years’ experience working with Youth especially Refugees in direct service
provision in the areas of Livelihoods and/ Protection.
Good
facilitation skills
Clear
understanding, including demonstrated positive attitudes on Refugees Rights
Ability
to maintain confidentiality and respect for clients at all times is crucial.
Ability
to lead, train, supervises, facilitates and motivates other Re:Build staff and
local partners in their respective tasks in a professional, respectful and
supportive manner.
Positive
and professional demeanor, able to organize, maintain composure and prioritize,
remain calm in unexpected situations, work for longer hours when necessary and
be able to coordinate multiple tasks with adherence to detail.
Great
teammate.
Fluent in
English and Swahili.
