Branch Operations Manager, Nationwide, Job in Kenya

Principle Accountabilities

  • To manage cash by ensuring dual controls and limits are observed so as to avoid fraud losses.
  • To approve transactions by confirming suitability to minimize losses
  • To review transactions by confirming the transactions against system generated reports to ensure accuracy
  • To manage customers accounts by ensuring adherence to product features to minimize customers complaints and loses.
  • To attend to customers queries by ensuring that they are resolved within set standards to enhance customer satisfaction.
  • To appraise staff annual and by half-yearly reviews to ensure targets are met and training needs identified.
  •  To manage costs by monitoring Branch expenditures to ensure Branch is within the budget

Key Competencies and Skills

Technical Competencies

  • Supervisory Skillls
  • Numerical Skills
  • Banking Skills
  • Analytical Skills
  • IT skills
  • Product Knowledge

Minimum Qualifications, Knowledge and Experience


  • Bachelors Degree


  • Over three (3) year’s in a supervisory role in a Financial Institution.

How To Apply

Click here to apply