Branch Manager, Broadwalk Mall, Job in Kenya

Job Objective/Purpose

To implement systems which ensure that Avenue Healthcare defined policies, protocols, procedures and standards are adhered to by all medical staff in AHC facilities.

Key Responsibilities

  • A Branch Manager will perform the following people management duties as guided by Avenue HR policies and in coordination with the HR Department;
    • Efficient Staffing – Liaise with SMT/HR to ensure optimal staff levels as well as efficient use of overtimes, locums and prudent leave management. 
    • Identify training gaps and liaise with HR to facilitate training
    • Reward,  Recognition and Discipline – Ensure that deserving staff are recognized/rewarded and disciplinary action (with proper cause) is undertaken without undue delay and per defined policies
  • Ensure that the unit has the following required resources;
    • An updated consultants panel, updated locum pool
    • Ensure that the facility has the necessary equipment and ensure that they are in good working conditions 
  • Ensure the facility is financially viable and demonstrate growth;
    • Growth
      • Ensure quality of Care & Service hence ensuring high patient retention rates by achieving high patient satisfaction rates and NPS scores.
    • Ensure financial objectives are met by;
      • Managing costs within budget.
      • Timely and accurate billing of drugs and services. 
  • Accurate and clear documentation of patient history, physical examination, investigations, and management.

  • Initiate and maintain proper management and treatment of patients
  • Appropriate and early consultation and referral of patients to specialists
  • Undertake clinical procedures per training.
  • Conducting appropriate CMEs to the staff
  • Participation in incident reporting, root cause analysis and Quality Improvement Plan
  • Review of medical reports and provision of patient updates to insurance companies when required
  • Review and act on quality indicator reports, implement MQ’s Quality Improvement Plans
  • Maintain and enforce infection control standards; 
  • Prevention of medication errors by verifying the prescription, doses, allergies, patient identification and right drug; legible prescriptions
  • Proper documentation for patient notes and proper review; consulting with fellow clinicians, consultants when need be.
  • Adhere to Government and respective professional standards of care and treatment of patients
  • Ensure that the resources needed to provide quality care are available for each patient in the unit (required HR, equipment, supplies, services).Report and escalate any deficiencies to the Branch/Hospital Manager.
  • Maintain a positive work attitude and foster team work.
  • Ensure that Avenue’s corporate governance policies are adhered to.
    • Prevent, detect and report any fraud or criminal activity
    • Implement audit recommendations
  • Patient satisfaction;
  • Ensure patient satisfaction through quality of care, communication, feedback and escalation through the standardized tool for patient satisfaction measurement and demonstrate follow-up and improvement
  • Maintain patient privacy and confidentiality at all times.
  • Ensure adequate knowledge of all Avenue policies, procedures and systems as outlined in the HRMIS.
  • Any other duty as assigned by your immediate supervisor in line with the job description
  • Environment, Health and Safety Duties
    • In Liaison with the Facility Manager/ESG Manager, conduct inspections to identify risks -both existing and potential and a plan of action to address the risks. Also updating the risks identified on the facility risk register.
    • Preparing the staff and local Communities/Stakeholders on responding to emergencies in line with the Emergency Preparedness and Response Plan (EPRP) procedures;
    • Handle incidences at the facility level including participation in investigations / RCAs and overseeing staff recovery and return to work;

Person Specification

  • A medical degree (MBChB) or BSC in Nursing.
  • A master’s degree or a relevant post graduate training in healthcare management would be an added advantage
  • A valid professional practicing license
  • At least 5 years’ experience in a senior managerial role in healthcare
  • Organizational awareness and detail-oriented
  • Strong interpersonal and communication skills, teamwork and reliability

How To Apply

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