Job Description
A
24/7 inbound and outbound Voice Branch role tasked with timely response,
resolution of customer queries and complaints raised by clients via telephone,
email and social media as well as cross sell and retention of customers.
Qualifications
Minimum Qualifications
- Type of Qualification: First Degree
- Field of Study: Business
Commerce
Experience Required
Client
Coverage
- Personal and Private Banking
- 3-4 years
- Experience in complaints management and
application of complaints regulations. Experience in data analysis,
problem identification and reporting. Experience in understanding the
groups operations, understanding distribution channels, products,
processes, and systems.
Duties
Behavioral Competencies:
- Articulating Information
- Developing Strategies
- Directing People
- Examining Information
- Following Procedures
- Interpreting Data
Technical Competencies:
- Compliance
- Project Management (Project Mgmt)
- Remedial Action Development
- Risk Acceptance
- Risk Identification
How To Apply
