Job Title: Universal
Banker
Hiring Organization: Standard
Bank Group
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Banking
Job Type: Full
Time
Salary: KES
Date Posted: 05/05/2024
Standard
Bank Group is the largest African banking group by assets offering a full range
of banking and related financial services. “Africa is our home, we drive her
growth” Our vision is to be the leading financial services organisation in, for
and across Africa, delivering exceptional client experiences and superior
value. This sets the primary goals and standard of excellence we intend to
achieve in the medium term. With a heritage of over 150 years, we have an
on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose
representation outside Africa; and a strategic partnership with the Industrial
and Commercial Bank of China (ICBC). In line with the realities of risk,
regulation, technology and competition that characterise our operating context,
we continue to invest significantly in our diversified operations; our people
and culture; our systems and infrastructure; and our brand. In doing so, we
understand that our commercial success and social relevance over the long term
depends on placing our clients at the centre of everything we do, and ensures
that the outcomes of our activities are a catalyst for growth on this continent
we call home. The long-term foreign currency ratings for The Standard Bank of
South Africa, the single largest operating entity within the Standard Bank
Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard
& Poor’s BBB- (negative).
Job Description
To take
demand from Business customers for any banking matters ranging from product
questions to customer account activities as well as any other service requests.
Form an accurate assessment and understanding of the demands in order to act on
it in a one-and-done manner that consistently delivers what matters to the
customer within product, segment and legislative parameters.
Minimum
Qualifications
- Type
of Qualification: Degree holder from a recognized University (min – 2nd
class upper or equivalent).
- 3-4
years
- Previous
experience in branch banking or contact Centre environment with good
understanding of bank processes, policies and products.
Behavioral
Competencies:
- Adopting
Practical Approaches
- Articulating
Information
- Challenging
Ideas
- Convincing
People
- Exploring
Possibilities
Technical
Competencies:
- Application
& Submission Verification (Business Banking)
- Banking
Process & Procedures
- Client
Acceptance & Review
- Customer
Understanding ( Business Banking)
- Processing
