Job Title: Senior Manager/ lead- Roaming and International Services
Hiring Organization: Safaricom
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Telecommunication
Job Type: Full Time
Salary: KES
Date Posted: 05/28/2024
Reporting
to the Tribe Lead – Enterprise Solutions, the role holder will be required to
identify and enhance all key opportunities of Roaming and International
Services, deliver planned footprint rollout for both inbound & outbound and
monitor and grow Inbound revenues. In addition, the role holder will negotiate
& effectively track outbound costs, develop roadmap for roaming Value-Added
Services and develop robust framework for International Services. Part of the
responsibilities will also include growing International Voice Services and SMS
Services and Negotiate & effectively monitor international calling costs
and Sms costs.
The role holder will also be expected to manage key relations &
partnerships, represent the business at key networking events regionally &
internationally and identify and pursue large scale opportunities international
business. In addition, he/she should stay updated on emerging market trends
across legal, regulatory and technological landscapes. Further to this, the
role holder will conduct process audit and secure key compliance certifications
as well as Implement risk management audits for critical service.
Responsibilities
Deliver
planned footprint rollout for both Inbound & Outbound
Coordinate
and project manage bilateral roaming partners and all other outsourced partners
to deliver against Safaricom rollout plan, in line with the commercial
priorities.
Drive
contract negotiations and drafting (with legal support) all the way up to
signature.
Contract
ownership for all bilateral roaming contracts. Which includes creating a
comprehensive database where all deviations for all bilateral roaming partners
is managed.
Oversee
and manage the process of setting up the configuration of new roaming partners
for both IREG and TADIG testing by all concerned parties.
Coordinate
and assist with the troubleshooting activities with all concerned parties as
appropriate.
Ensure
that all testing criteria have been met and communicate with all concerned
parties the outcome of testing and service readiness.
Track and
note various business models being used regionally and internationally to
develop and growth wholesale sales.
Explore
different roaming technologies that deliver excellent and improved services to
the roaming customer at affordable prices.
Ensure
compliance with GSMA guidelines and protocols.
Monitor
& grow Inbound Revenues
Track and
monitor on a daily, monthly and quarterly basis revenue growth against set
budgetary targets.
Develop a
well thought out IOT e commercial mode framework that ensures regulatory
compliance while optimizing inbound roaming opportunities for the business.
Develop
effective business case that clearly justify investment potential for new
inbound roaming opportunities.
Monitor
and track roaming pricing both locally and international for similar products.
Minimize
revenue leakage due to under-reporting and incomplete recognition of revenue.
Develop
Roadmap for new Roaming Valued Added Services (VAS)
Identify
new roaming customer segments that can drive valued added services for roaming
customers.
Monitor
and track product pricing both locally and international for similar VAS
products.
Minimize
revenue leakage due to under-reporting and incomplete recognition of revenue.
Manage
Outbound Roaming Costs
Ensure
all IOTs for outbound and properly tracked and implemented on TAP in the
system.
Ensure
all testing impacting outbound roaming scenarios are done effectively to
minimize cost over-runs.
Develop
robust and insightful business cases that help demonstrate the more effective
cost strategy.
Ensure
quality is not compromised via Sim-box and is a key compliment in optimizing
the cost framework.
Institute
a clear framework for mitigating fraud by liaising effectively with internal
stakeholders and developing complementary tools that proactively mitigate fraud
Develop
Robust framework for International Services
Carry out
a SWOT analysis to identify potential areas of new business.
Track and
note various business models being used regionally and internationally to
develop and grow international interconnect and SMS
Carry out
extensive research and market intelligence to identify new opportunities for
growth of revenues.
The
framework should include clear decision milestones for review of the
international interconnect rates and their implications on retail.
Document
a clear roadmap with the necessary SWOT implications built in that will inform
the business and drive its international interconnect & SMS strategy.
Grow
International Voice Services
Track and
monitor on a daily, monthly and quarterly basis revenue growth against set
budgetary targets.
Ensure
framework is in place to proactively manage and monitor SIM-box abuse and
misuse.
Minimize
revenue leakage due to under-reporting and incomplete recognition of revenue.
Grow
International SMS Services
Track and
monitor on a daily, monthly and quarterly basis revenue growth against set
budgetary targets.
Ensure
framework in place to proactively manage and monitor SIM-box abuse and misuse.
Minimize
revenue leakage due to under-reporting and incomplete recognition of revenue.
International
Calling Costs
Using
Least Cost routing identify effective framework that is dynamic and responsive
to the needs of the business for routing all international outgoing calls.
Ensure
routes identified maximize calling quality.
Institute
a clear framework for mitigating fraud by liaising effectively with internal
stakeholders and developing complementary tools that proactively mitigate
fraud.
International
SMS Costs
Using
Least Cost routing identify effective framework that is dynamic and responsive
to the needs of the business for routing all international outgoing sms
Ensure
routes identified maximize sms quality and delivery.
Institute
a clear framework for mitigating fraud by liaising effectively with internal
stakeholders and developing complementary tools that proactively mitigate fraud
Manage
Key relations & partnerships.
Prepare
and maintain an effective annual calendar that optimize the relationships with
various operators, partners & outsourced roaming providers to enhance
competition.
Develop
an effective framework for monitoring effective partnerships.
Explore
new partnership opportunities that create opportunities for growth.
Attend
Key networking events.
Identify
and plan for all known key events touching on Interconnect, roaming and
messaging.
Attend at
least one key networking event annually.
Document
and implement learnings for the benefit for the business.
Supervisory
Recruit,
develop and retain people with outstanding skills, qualifications and
potential.
Performance
management and identification of training needs
Build
talent by identifying and developing new leaders for the respective
environment.
Employee
relations and collaborative teamwork
Coaching
and guidance of subordinates
Build
professionalism, loyalty and commitment to the organization.
Communicate
actively and effectively resolving any potential conflicts that may arise
Qualifications
A
graduate in technology, business/commerce or related field
Proven
experience in leadership, managing commercial and product teams in
Telecommunications or related field
Extensive
knowledge & a track record in handling wholesale and international business
(roaming, voice, messaging)
Able to
take a holistic view of the business
Able to
develop strong analytical framework to aid in swift and objective decision
making.
Have
strong business acumen and highly developed commercial experience
Planning
and execution skills
Networking
skills – the ability to build relationships internally that foster the flow of
work.
Influencing
skills – able to influence people for action over whom he/she has no line of
authority.
People
skills – creating and nurturing the tone of the internal culture.
Flexibility
– the ability to adapt and change in the light of changing circumstances / new
information.
Change
management skills
Ability
to handle uncertainty
