About the Opportunity
The Recovery Officer Key responsibility will be to
alert, follow up, recover defaulted loans by conducting site visits,
coordinating with local authority, manually settling overdue, blocking accounts
of overdue clients, and solving the problems with overdue and defaulted
clients. We are hiring for Nairobi, Mombasa, Eldoret & Garissa.
Responsibilities
Loan monitoring (40%)
Monitor the credit portfolio and evaluate the risk of
potential default while recommending recovery solutions
Identify and escalate repayment irregularities for
further management action
Preparation of monthly portfolio report for
Management decision
Preparation of weekly portfolio reports for credit
review meetings
Compute weekly PAR report including; product,
individuals and SMES PAR analysis
Evaluate product performance through collection and
data analysis
Provide weekly report on turnover on loan accounts
Maintain an effective trigger reporting system of
credit impairments and propose corrective actions
Provides support to Loan officers, loan managers and
compliance officers on Non-performing loans
Call, visit and send periodic reminders to loan
customers on scheduled repayments
Conduct post disbursement spot checks on customers to
confirm loan performance and utilization
Monitoring defaulters’ repayments to stop recurrent
non-compliance
Maintain PAR level in compliance with CBK regulations
Follow up with Finance department to reconcile
payments received and real time transaction postings
Responsible for achieving monthly PAR target
Negotiate payment plans with defaulters
Initiate receivership process with the lawyer
Debt recovery (60%)
Monitor allocated portfolio of delinquent loans
facilities to determine reasons for delinquency by application of sound credit
judgment, collections strategy and process within predetermined broad policy
guidelines and regulation to minimize credit losses
Ensure compliance to Inkomoko’s Credit Policy and
Procedures regarding management of debt recovery process
Maintain and prepare monthly collections reports,
updates and status
Maintain a consistent reduction of non-performing
debts through aggressive recoveries and viable restructuring options
Undertake regular and frequent calls, site visits,
and follow-ups with the borrowers to implement remedial strategies and action
plans for loan recovery
Initiate demand and reminder letters to all
defaulting customers and review all credit files for proper documentation and
monitoring
Ensure effective compliance standards are
consistently met with both internal and external regulatory requirements by
working closely with lawyer
Develop and continuously review credit and recovery
policies and procedures ensuring their compliance.
Minimum Qualifications
The Recovery officer will be a trusted partner of
Inkomoko Trustee clients, and basic qualifications Include:
A university degree in Finance, Business
Administration or other related field.
Must speak fluent English, and Swahili. Knowledge of
other local languages is a plus.
Minimum of 2 years banking of MFIs experience in a
credit monitoring /loan recovery role.
Knowledge of MFIs or banking operations, credit risk
management, fraud management, Loan Recovery and Debt Management
Prior experience dealing with customers/debt
collection
Decisive individuals with ability to deliver
unpleasant messages to the debtors and assertive enough to get the debtors pay
off the entire debt
Comfort with the civil court system, and previous
experience in litigation preferred
Unrelenting perseverance, personal integrity, and
critical thinking skills
Must be able to legally work in Kenya
What You’ll Get
This role is inside a high-growth, mission-driven
social enterprise. By joining, you’ll access:
Competitive salary, and potential KPI-based bonus
Incredible company culture, including deep investment
in your learning and growth
Diverse colleagues and policies that show our
commitment to equity and inclusion
Talented, passionate, and committed team colleagues
across the region
Ability to make a significant social impact to your
community
Generous health insurance, staff savings, parental
leave, sabbatical, and more benefits.
How To Apply
