Job Title: New Markets Lead
Hiring Organization: Safaricom
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Telecommunication
Job Type: Full
Time
Salary: KES
Date Posted: 05/14/2024
Reporting
to the Venture Management Tribe Lead, the New Markets Lead (Senior Manager New
Markets) will develop, implement, and manage a strategy and operating model
that facilitates Safaricom’s entry into new markets and growth areas. The
incumbent will support the growth and development of the market by successfully
implementing Safaricom’s business strategy. He/she will support launch,
development and management of localized customer service/product and solutions.
They will also support the scaling Safaricom’s business presence to new
regions/markets.
Responsibilities
Strategy
and New Markets Roadmap
- Develop,
plan, implement and take accountability for the strategy and operating
model for the new market.
- In
collaboration with Safaricom’s senior leadership team determine and
implement the best go-to-market business strategy.
New
Market Entry
- Support
launch activities such as Bid submission commitments and operating license
requirement.
- Coordinate
the stakeholder’s meetings including the development of consortium
agreements.
- Manage
the selection process for potential new partners for entry into the
geographies/new business verticals and determine priority expansion
targets.
- Create
a matrix of criteria to select potential new market locations and business
verticals to determine the partners to prioritize in the new market.
- Coordination
of stakeholders to ensure timely funding of subsidiaries.
Stakeholder
Management
- Prepare
high quality proposals, reports to support stakeholder engagement and
decisions.
- Responsible
for building strong relationships with key stakeholders.
- Facilitate
knowledge sharing and implementation of frameworks from Safaricom to the
new market/subsidiary.
- Escalation
of key risks and proposed mitigations.
- Communicate
effectively to convey the tribe’s vision, progress, and achievements.
Subsidiary
Management
- Operate
as an intermediary between the Safaricom and the new market/subsidiary.
- Drive
cross functional collaboration with other tribes, teams, and departments
to foster a holistic and integrated approach to develop new market
subsidiaries.
- Coordinate
closely with Legal, Finance and other relevant functions to ensure
subsidiaries are compliant with legal, regulatory, governance, and
financial requirements.
- Execution
of approved Ways-of-Work framework that operationalizes the group support
structure.
Performance
Monitoring and Reporting
- Define
and track key performance indicators (KPIs) to measure the tribe’s
performance and identify areas for improvement.
- Prepare
regular reports and presentations to update senior management on the
tribe’s initiatives, outcomes, and challenges.
Data
Analytics
- Utilize
data analytics and business intelligence tools to extract insights and
identify trends in new markets and subsidiary markets.
- Monitor
key performance indicators (KPIs) related to various subsidiaries, analyze
data trends, and provide actionable recommendations for performance
improvement.
- Drive
data-driven decision-making by presenting insights and recommendations to
senior management and stakeholders.
- Ensure
data privacy and security measures are implemented and followed in
accordance with regulatory requirements and industry best practices.
- Stay
up-to-date with the latest advancements in new markets and subsidiaries to
identify opportunities for innovation and process optimization.
- Core
competencies, knowledge and experience
Customer
Obsession
- Foster
authentic relationships with partners that build trust.
- Explicitly
take customer-centric decisions and take personal ownership to achieve
results.
- Simplify
processes through digitalisation and promote a digital mindset
- Stay
focused on the big priorities, know when to make meaningful trade-offs and
demonstrate brilliant execution.
Purpose
- Create
an inspiring vision for the subsidiary management function to drive
strategy and performance.
- Show
ambition and courage, empowering others to go beyond the plan.
- Bold
and challenge teams to reimagine how things are done.
- Prompt
new thinking and ideas by asking “what if” questions.
- Use
knowledge of the external environment (customers, partners, competition,
external bodies) to identify and act on opportunities for growth at pace.
Innovation
- Create
psychological safety so everyone can have an impact.
- Fuel
innovative ideas from others and test them to enable growth.
- Explore
successes and failures with curiosity and resilience; fearlessly
recognizing lessons learned.
- Share
your ongoing learning and personal purpose with others.
- Learn
fast from digital adoption, using learnings to drive simplicity, scale and
efficiency.
Collaboration
- Articulate
your team’s role in making our strategy happen, prioritizing and aligning
resources with current and future needs.
- Actively
collaborate to break silos and hold your team accountable to do the same.
- Develop
others to make the most of their talents and coach them to take ownership
to get things done.
- Create
an inclusive environment ensuring the safety and wellbeing of others.
- Live
our Purpose and demonstrate the highest Standard of integrity.
Key
performance indicators
- Adherence
to set Venture Management Tribe business OKRs and commitments.
- Compliance
with all relevant regulations and internal policies and procedures. KPIs
could include governance, regulatory and compliance metrics; audit
results; and risk management metrics.
- Timely
fulfilment of license conditions.
- Adherence
to and attainment of the business plan by the Operating Company.
- Fulfilment
of bid commitments.
- Coordination
of stakeholders to facilitate on time funding.
- Delivery
of structured support from parent company to subsidiary.
- Zero
Harm – zero lost time due to fatalities or injuries.
- Agile
maturity score, Employee Engagement (eNPS) and Productivity.
Qualifications
- At
least seven (7) years’ 7 years’ experience working in business and
strategic execution management.
- Relevant
Business Undergraduate Degree or relevant field along with professional
qualifications, or equivalent qualification(s) from a recognized
institution of higher learning.
- MBA
or relevant Master’s degree preferred.
- Experience
in new market/new business development.
- Excellent
communication and presentation skills.
- Excellent
at internal and external stakeholder engagement.
- Ability
to track, prioritize, and drive multiple concurrent projects to success.
- Experience
from project managing, rolling out, leading or coordinating program
operations.
- Perform
competitor analysis, new partnerships negotiations; and other relevant
stakeholder negotiations, etc
- Possess
high professional and ethical standards.
- Be
a strategic thinker with an analytical mind.