Purpose of the Job
The
Network, Infrastructure, and System Support Administrator will be responsible
for managing and maintaining Chai Sacco’s network infrastructure, systems, and
IT assets. This role involves ensuring the reliability, security, and
efficiency of the organization’s technology infrastructure to support its
operations and strategic objectives
Duties and Responsibilities
Network Infrastructure
Management:
- Design, implement, and maintain Chai
Sacco’s network infrastructure, including LAN, WAN, and wireless networks.
- Monitor network performance, troubleshoot
connectivity issues, and optimize network resources for maximum
efficiency.
- Configure and manage network devices such
as routers, switches, firewalls, and access points to ensure seamless
connectivity.
- Implement network security measures,
including firewalls, intrusion detection/prevention systems, and VPNs, to
protect against cyber threats.
System Administration:
- Install, configure, and maintain server
operating systems, virtualization platforms, and other system software.
- Manage user accounts, permissions, and
access controls on servers and IT systems to ensuredata security and
privacy.
- Perform routine system maintenance tasks,
such as software updates, patches, and backups, to prevent downtime and
data loss.
- Monitor system performance, analyze
system logs, and implement performance optimization strategies to enhance
efficiency.
Infrastructure Support:
- Provide technical support and
troubleshooting assistance to end-users experiencing IT-related issues.
- Respond to service requests and incidents
in a timely manner, escalating complex issues to appropriate technical
teams for resolution.
- Coordinate with external vendors and
service providers to resolve hardware or software issues and procure IT
equipment as needed.
- Document system configurations, network
diagrams, and support procedures for future reference and knowledge
sharing.
Infrastructure Planning and
Expansion:
- Assess current IT infrastructure needs
and plan for future growth and expansion to meet organizational
requirements.
- Evaluate emerging technologies and
recommend solutions to enhance the efficiency, reliability, and security
of Chai Sacco’s infrastructure.
- Participate in IT projects and
initiatives, providing technical expertise and guidance on
infrastructure-related matters.
Job Specifications
Education
- Bachelor’s degree in information
technology, Computer Science, or a related field.
- Relevant certifications such as Cisco
Certified Network Associate (CCNA), Microsoft Certified: Azure
Administrator Associate, or CompTIA Network+ are desirable.
Skills Required
- Proven experience in network
administration, infrastructure management, and system support.
- Strong knowledge of networking protocols,
technologies, and best practices, including TCP/IP, DNS, DHCP, VLANs, and
VPNs.
- Proficiency in server administration,
including Windows Server, Linux/Unix, and virtualization platforms
(VMware, Hyper-V).
- Familiarity with network security
principles, firewalls, intrusion detection/prevention systems, and
security protocols.
- Excellent troubleshooting skills, with
the ability to diagnose and resolve hardware, software, and network issues
effectively.
- Strong communication and interpersonal
skills, with the ability to collaborate effectively with team members and
stakeholders.
Minimum Experience Required
- Minimum Four (4) years’ experience in a
similar set up
How To Apply
Interested
candidates who meet the set criteria to submit their application letter
together with detailed curriculum vitae with at least three contacts of
professional referees, copies of academic and professional certificates to:
The HR & Administration
Manager,
Chai SACCO Society Ltd,
P.O Box 278-00200, Nairobi.
All
applications should be submitted on email: hr@chai-sacco.co.ke with
subject heading clearly marked “NETWORK, INFRASTRUCTURE AND SYSTEMS SUPPORT
ADMINISTRATOR”. The candidate must also attach a summary
of their data as per attached data form available at www.chai-sacco.co.ke/careers (Summary
data sheet must be filled in MS word format and sent as MS word format. i.e Do
not scan it) Application deadline: Friday 3rd May 2024 at 5:00pm