Job Title: Lounge Receptionist
Hiring Organization: Bosphorous
Limited
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
Date Posted: 05/07/2024
Key Responsibilities:
- Welcome
and check-in guests, making a warm and professional first impression
- Kindly
and promptly address guest inquiries, requests, and concerns
- Provide
information about lounge services and amenities
- Coordinate
with other lounge departments to fulfill guest needs and requests
- Answer
and forward phone calls
- Process
payments, handle cash, and maintain accurate records
- Maintain
a tidy and organized front desk area
- Use
Lounge management software for check-ins, check-out
- Report
any malfunction of the equipment to the supervisor so that corrective
measures can be taken.
- Transfer
feedback provided by customers to customer service to protect and improve
customer satisfaction.
- Make
an excellent report to the customer and aim for 100% customer
satisfaction.
Qualifications:
- Diploma
in Hospitality Management, Customer Service, Front office Management
- Proven
experience of minimum 2 years in a busy hotel in F&B service, Front
desk or Customer service.
- Basic
computer Knowledge.
- Articulate
and able to communicate in English in both written and oral.
- Attention
to detail and ability to work in a fast paced environment
- Excellent
listening and communication skills
- Strong
analytical and organization skills.
- Independent
thinker.
How to
Apply
If you
are up to the challenge and possess the necessary qualifications and
experience; please send your CV only quoting the job title on the email subject (Receptionist) to hrmoi@ltdbosphorus.co.ke
before 13th May 2024
