Job Title: ICT Officer
(Systems)
Hiring Organization: United
States International University-Africa
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Education
Job Type: Full
Time
Salary: KES
Date Posted: 05/09/2024
In line
with our commitment to providing quality, affordable education through
world-class service delivery platforms, USIU-Africa is seeking to recruit a
suitable and qualified candidate for the following position:
ICT Officer
(Systems)
Job summary:
The ICT
Officer (Systems) is responsible for capturing incoming hardware and software
calls from various user stations and resolving them online via remote control
support where applicable or escalated.
Key
Responsibilities/Tasks/Duties:
- Capturing
on the helpdesk system the details to all user requests as they come in
via phone or email.
- Resolving
level 1 calls (MS Office, User permissions, Internet Access, Printing
errors, etc.) over the phone or remotely by employing comprehensive
problem analysis and customer service skills.
- Assigning
level 2 and 3 calls to appropriate ICT Specialists in the various sections
- Ensure
equipment is available to students, faculty and administration staff as
per requests.
- Maintain
and control user authentication information details for access and
security.
- Ensuring
all calls are appropriately assigned, escalated, completed and closed.
- Develop
and conduct user training programs as well as maintain and update system
procedure manuals to improve on performance standards.
- Hands-on
experience of handling websites and SEO.
- Will
be responsible for developing the following Reports: Weekly Activity
Reports, checklist Reports, and ticket Resolution Reports.
- Perform
any other duties as may be assigned from time to time.
Minimum
Educational Qualifications and Professional Experience:
- Bachelor’s
degree in Information Technology.
- Professional
qualification: Microsoft, Networking or Security Certification
- Experience:
At least 3 years
Personal
Attributes & Competencies:
- Strong
problem-solving and troubleshooting skills.
- Excellent
communication and customer service skills.
- Knowledge
of multimedia technologies, including projectors, interactive displays,
sound systems, video conferencing, and related accessories.
- Familiarity
with equipment and software commonly used in educational settings.
How To
Apply
If you
have the requisite qualifications and experience and desire to work as a team
member in a modern, progressive, international, and multicultural institution
where you can make a difference, please apply indicating in the subject line
“ICT Officer (Systems)”. Interested applicants must provide a cover letter and
a current CV, certified copies of educational certificates and transcripts,
names and addresses of three referees, current salary and benefits, telephone
and e-mail contacts by 5.00pm, Wednesday, May 22, 2024 to:
Director,
Human Resource,
United States International University – Africa,
P. O. Box 14634-00800, Nairobi, Kenya
Email: jobs-ict@usiu.ac.ke
Disclaimer:
Only shortlisted candidates will be contacted
USIU-Africa
is an equal opportunity employer