About The Role
As a Field Service Assistant at M-KOPA, your main job
is to ensure the Mobility Charging Station or Mobility Service Center runs smoothly
and efficiently for our mobility customers.
In this role, you will be expected to perform the
following duties:
Charging station Management: Ensure that all the
chargers at the charging stations are working as expected.
M-KOPA Mobility Shop Management: Ensure that all the
customers at the shops are served well, giving them the best experience per our
M-KOPA standards.
Housekeeping: Cleaning the charging station or
Mobility shop and following the M-KOPA Environmental, Health, and Safety
standards to ensure the charging station is neat and safe for customers.
Customer service: Log and resolve all customer issues
and assist with inquiries.
Branding: Ensure that all marketing materials are visible and present themselves diligently as the face of M-KOPA.
Onboarding of new customers who are acquiring our new
motorbikes through training, Customer Education, issuing of insurance, testing
of the bikes at the shops, and the bike handover.
Opening the M-KOPA Charging station /Mobility Shop
from 8:30 a.m. to 5:30 p.m., Monday to Saturday.
Experience/ Skills & Competencies/ Licences &
Certifications/ Education Required:
College diploma or degree in any field.
At least 1 year of experience in customer care. Front
office management experience is an added advantage.
Basic technical knowledge.
How To Apply
