Responsibilities:
Ongoing review of client files to ensure that the
correct client engagement procedures are followed by the Relationship Managers
(‘RM’s) and that all the necessary support documentation is obtained at the
point of engaging clients.
Maintain an organized procedure for obtaining all
client legal documentation – National ID or passport, KRA pin, passport size
photographs and other documentation as required by the legal officer.
Review completed transaction client files to ensure
they contain the full set of transactional documents (e.g. sales agreements,
receipts, addendums to the sale agreements etc) and are ready for the title
transfer process;
Assist in monitoring the turnaround times of Legal
documentations, that is ensuring clients sign and return relevant documents
that are required for each title transfer process (e.g. client documents, AMG
realtors documents, relevant transfer forms duly signed etc)– and document the
same for purposes of tracking the progress.
Maintain a system to track clients who have completed
their contractual payments and ensure that all transfer procedures are
initiated and processed in a timely manner;
Populate the departmental transaction tracking tool to ensure visibility of all transactions.
Upon receipt of original Titles from the land
Registry, ensure that each one is delivered to the respective client and ensure
that the title delivery is acknowledged. Further, ensure correctness of the
titles (client names, plot references etc)
Responsible for dispatch of all client documentation
to the relevant AMG associates and offices.
Relieve the Office Assistant in the hospitality role
in the event that she is away from the office;
Keeping track of the Relationship Managers who are
holding Client Files and ensure they return to the correct storage location;
Any other tasks as assigned from time to time
Qualifications:
Bachelor’s Degree in a Customer Relations/Business
Administration/Public Relations from a recognized institution.
Minimum of 3 years’ experience in Customer Service
Management
Good communication skills.
Excellent knowledge of MS Office & Excel.
How To Apply
If you are up to the challenge and possess the
necessary qualifications and experience; please send your CV only quoting the
job title on the email subject (Customer Service Assistant) to recruitment@amgrealtors.com