Position Description
The job holder will define and specify activities, processes and standards to fulfill the quality requirements
for manufactured materials, components and products. S/he will continuously
monitor the quality of
products received, stored, dispatched to ensure all meet set and agreed standards to drive consistent
product experience to the end customer across markets. (Africa)
Role and Responsibilities
- Quality management: Sample
and visually monitor quality of all import’s products, Local manufacturing
products, stocks in the trade, received, and ensure all products being
dispatched meet the quality requirements and product labeling to comply
with country specific quality standards.
- Analysis: Ensure
to drive and guide primary analysis of customer return, field defects and
ensure to deliver the
analysis reports to Manufacturers for
improvement. Follow-up for timely implementations of solutions.
Weekly and monthly analysis report to Product Quality & engineering
team. Lead and drive the solution for Non-product related & customer
awareness related issue.
- Project Management: Track
data, identify improvement projects and manage cross functional
implementation to maintain and improve quality standards.
- Data Management: Set
and Audit data accuracy in system and Ensure that Data input to system is
accurate and complete for product failure rate analysis. Proactively and
consistently highlighting any field failure and ensure follow-up for
timely actions and implementation of solution.
- Auditing, monitoring, and determining the quality of Local manufacturing processes and/or outputs
against defined internal and regulatory standards. Auditing of Cross
functional departments i.e.
Service centers, ware-house, call centers, etc. to ensure that Pre-defined protocols are being followed
which leads to customer satisfaction.
- Training & Guidance:
Training to teams across Africa, coaching & guidance to execute the
quality improvement activities, special Quality drive execution and time
to time Quality project execution.
- Safety: Ensure and coordinate all safety and quality standards are adhered to from the point of product
storage and movement within the Warehouse, support with communication of and adherence with the
company wide safety awareness initiative ensuring a safe, productive work
environment for all & respective in-house service/repair centers.
Organizing for the disposal of unrepairable goods.
- Reports: Manage
Weekly and monthly MRM (management review meeting) report for Africa.
Report and troubleshoot manufacturing process deviations and defects in
finished goods.
- Maintain the infrastructure and systems necessary to
ensure the timely delivery of quality products consistently.
Requirements
Desired Skills and Experience
- A degree in a Technical related field (Electronics preferable) – a Diploma in Quality Control
Management will be an added advantage.
- Six Sigma, Quality Gates, Quality tools and Audit certifications are desired.
- Minimum of 6-10 years in a busy quality assurance and product development environment in a
manufacturing set-up – Consumer electronics/Home Appliances or Solar
Appliances Preferable.
- Well versed and deep understanding of quality management processes, and procedures.
- Working knowledge of MS office application, well versed in presentations and had been interacted with
cross functions teams, Suppliers and Market.
- Strong mindset for continuous improvement and meeting or exceeding expectations and able to
demonstrate complete discretion and confidentiality.
- Superior verbal and written communication
skills (multiple language will be an advantage), with an emphasis on
tact and diplomacy (Swahili language knowledge is preferable).
- Excellent organizational, multi-tasking and time-management skills.
- Passion for social enterprise, development of people and environmental benefits.
How To Apply