Job Title: Customer Care Associate
Hiring Organization: Sistema
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Biogas
Job Type: Full Time
Salary: KES
Date Posted: 05/29/2024
At
Sistema.bio, we firmly believe that the transition to renewable energy, the
reduction of global greenhouse gas emissions, and the adoption of regenerative
farming are crucial for ensuring a thriving world for both current and future
generations.
We manufacture and distribute high-quality, cost-effective biodigesters across
Latin America, Asia, and Africa. Our biodigesters empower farmers to convert
waste into renewable energy and organic fertilizer, allowing them to reduce
their carbon footprint, increase productivity, and operate more efficiently.
By providing access to innovative biodigester technology, Sistema.bio is
dedicated to addressing the interconnected challenges of poverty, food
security, and climate change.
We are on a mission to reduce 1% of global greenhouse gas emissions 🌱 🌏.
You have the opportunity to become an integral part of this impactful story!
Your mission at Sistema.bio:
Reporting
to the Customer Care Coordinator, you will be responsible for managing customer
interactions through various channels, ensuring a positive experience for all
customers. The primary responsibilities include responding to missed calls,
handling inbound calls, conducting after-service visit (SV) calls, and
pre-installation calls. This role requires excellent communication skills, a
customer-first attitude, and the ability to manage multiple tasks efficiently.
You’ll
be in charge of:
Responding
to customer inquiries and resolving issues promptly and professionally.
Providing
accurate information about products or services to customers.
Handling
and resolving customer complaints or escalations effectively.
Documenting
and updating customer interactions and transactions in the customer
relationship management (CRM) system [Salesforce].
Collaborating
with internal teams to address customer needs and improve overall customer
satisfaction.
Identifying
and implementing process improvements to enhance the efficiency of customer
care operations.
Adhering
to company policies and procedures while delivering exceptional customer
service.
More
about YOU:
Diploma
in Public Relations, Communication, Business Management or related course.
Previous
customer service experience.
Excellent
communication skills.
Empathy
and patience.
Problem-solving
abilities.
Product
and service knowledge,
Computer
proficiency.
Conflict
resolution.
What we
offer:
Passion
and Purpose: Join a dynamic social impact company, certified B Corp and immerse
yourself in an environment where passion, a strong mission and collaborative
spirit converge.
Global
Team, Local Impact: Be part of our incredible international team comprising
over 360 colleagues across 3 continents. Experience the power of working
together toward a common goal that transcends borders.
Balance
matters: We understand that your best work comes from a rested and healthy
state. Embrace our commitment to work-life balance with a flexible and
accommodating work environment designed to suit your needs.
Embrace
diversity: Join a vibrant workplace with colleagues representing more than 20
nationalities. At Sistema.bio, inclusivity and diversity are not just values;
they are the essence of our culture.
Grow with
us: We foster an autonomous work environment that empowers you to contribute,
develop, and take ownership of your projects and work. Join our team of doers
in a fast-paced environment where there are plenty of opportunities to grow and
learn.
Farmers
are at the heart of what we do: Dedicate meaningful time in the field to
develop a deep understanding of the needs and challenges faced by the farmers.
Get ready to have your boots on the ground, making a tangible impact where it
matters most.
Your
journey with us is not just a job; it’s a chance to make a lasting impact.
Other
important details:
This is a
full-time position based in Nairobi.
We offer
a hybrid work model.
Starting
as soon as possible.
Eager to
witness how we passionately solve humanity’s most important problems?
Immerse
yourself in our Youtube channel featuring customer testimonials, mini
documentaries and videos showcasing our impact work.
Don’t
miss CACA, our award-winning documentary illustrating how our efforts
contribute to combating climate change.
Check
this page to learn more about our commitment to the Sustainable Development
Goals.
