Claims Officer Job in Kenya

Main Purpose of the Job- (Job Summary)

The role holder is responsible for registering and acknowledging new claims, archiving claims files, updating various claims registers.

Main Responsibilities

  • Register and acknowledge new claims
  • Advise and follow up on claim requirements. (Documentation.)
  • Maintain an updated repair progress register/movement of vehicles at the assessment centre
  • Appointment of service provider – Windscreen replacements
  • Analysis of claims documents as per claims guidelines
  • Set initial reserves on claims within the limits and guidelines
  • Follow up on claims requirements and documents
  • Attend to clients promptly and provide Excellent Customer service and feedback to clients on claims progress
  • Continuous Update of various claims registers
  • Claim files archiving and ensure timely retrievals.
  • Communicating with garages on repair/release of vehicles
  • Doing preliminary demand letters to negligent third parties
  • Making payment vouchers when the claims are finalized
  • Recommend for a second assessment on accident vehicles whenever necessary.
  • Evaluate the performance of the repairers and external assessors.

Perform any other roles as may be assigned by management from time to time.

Knowledge & Experience

The candidate must demonstrate and possess the following skills and qualifications:

  • Bachelors of Commerce degree (insurance option preferred)
  • Good progress in Professional qualification in Insurance (ACII/IIK )
  • Two (2) years Claims insurance experience
  • Good analytical skills
  • Decision making skills
  • Attention to detail
  • Good Interpersonal skills
  • Good Customer Service skills

How To Apply

Interested candidates should send their CVs to using the position as the subject of the email.