Reporting to the Head of Claims, the role holder will be responsible for contributing towards implementation of the Company’s general business claims strategy to achieve the company’s mission of providing quality insurance and financial services through customer centric culture and speedy settlement of claims
Duties
and responsibilities:
- Manage of claims at the individual and
portfolio level, to optimize expenditure and achieve.
- High levels of satisfaction to all
stakeholders through high quality claims management and complaint
resolution.
- Drive a positive brand image to our
customers by executing the Company’s culture of professionalism,
integrity, effectiveness, and dynamic attitude.
- Implement plans and initiatives to
increase customer satisfaction and retention through formulating,
documenting, and executing claims strategies.
- Contribute to achievement of a Customer
centric culture by developing initiatives that ensure customer
satisfaction through consistent engagements.
- Manage and monitor claims portfolios to
optimize performance by ensuring regular reviews as required by the
company’s claims’ controls and standards.
- Advise reinsurance and finance
departments of any material claims as set out in our business treaties,
protocols and procedures and liaising with Reinsurance and Legal
departments for effective recoveries.
- Contribute towards the business
development strategy by attending Broker/ client meetings to articulate
the Company’s claims’ philosophy handling and customer excellence
- Collect the analyzed reports of potential
or existing insured’s claims experience and claim trends that have the
potential of impacting on profit and loss account of the company.
- Approve and/or recommend claims for
settlement/ rejection in line with the terms and conditions of the
insurance policies and financial authority and having a thorough knowledge
of industry regulations /changes for compliance and the company’s claims
and underwriting control standards.
- Ensure customer service by managing
strong relations with Brokers and Client’s in line with Company’s
strategic objectives.
- Coach, mentor, develop, motivate, train
and evaluate staff in the claims section to achieve highest levels of
performance.
- Prepare, monitor and report of the
claim’s budgetary allocations.
Education and/or Work Experience Requirements:
- University Graduate in business related
degree with a specialty in Commerce/Finance, Business Administration,
Insurance, law or any related field
- Professional qualification in insurance
field.
- Proficient in the use of Microsoft Office
suite & packages (Word, Excel and power point)
- ACII or Diploma AAIK
- Relevant work experience: At least 7
years experience Managerial experience drawn from the insurance industry
How To Apply
Qualified
candidates are encouraged to send their applications on or before 3rd
May, 2024 by email through jobs@capexlifeassurance.co.ke
accompanied with a detailed curriculum vitae and a cover letter addressed to;
Chief Executive Officer Capex
life Assurance P.O Box 12043 – 00400 NAIROBI