Job Summary
- To provide specialist advice and support
in relationship management, enabling the provision of sound claims
assessment expertise. Selecting this role has a compensation & benefit
impact in Global Alliance Mozambique. Contact Reward for details.
Job Description
Assistant
Relationship Manager
- The primary objective is to support in
the maximisation of sustainable Economic Profit derived from a portfolio
of Corporate Customers on both individual and aggregate team basis via
Customer Service, effective Business Development and Risk Management including
controls and governance.
Key Accountabilities
Customer: Placing the customer at the centre of our business and in
every activity, we undertake – 50%
- Develop and maintain own contacts with
individuals within Customers’ organisation.
- Act as principal point of contact in the
Relationship Managers’ absence.
- Co-ordinate introduction to and from
other areas of the Absa Group where appropriate and monitor outcome.
- Assist in development of and revision of
Customer Relationship Plans.
- Monitor Customer Relationship Plans with
the Relationship Manager.
- Monitor level of Customer service and
satisfaction based on Corporate Banking Service standards.
- Develop and maintain links with local
business community and support Relationship Manager in same activity.
- Participate in business development
presentations where appropriate.
- Conduct research to identify potential
new customers and maintain a database.
- Arrange and undertake product
presentations where appropriate.
- Develop and maintain contacts with
specialists in other sectors and areas of the Bank and Group.
- Monitor leads and update lead tracking
systems.
- Support set up of products from other
areas of the Absa Group.
- Attend Corporate Banking team meetings
and contribute fully including suggestions on ways to improve customer
service.
- Update and maintain proper customer
information for efficient customer service.
- Take up end to end relationship role for
a few clients through an assigned portfolio that will be determined from
time to time.
Quality: Controls &
Governance: 45%
- Keep product knowledge up to date for
products from other areas of the Absa Group.
- Conduct full customer due diligence on
customers during on boarding and on a regular basis as per the
requirements of the business and compliance teams.
- Act as a liaison for risk management
information purposes with customers, accountants, solicitors and other
relevant people.
- Collate customer produced financial
information and co-ordinate input on the relevant credit systems by the
corporate credit team.
- Use analysed financial and non-financial
information to identify key issues prior to discussion with the
Relationship Manager for new and existing business in conjunction with the
corporate credit team.
- Assist with creation of Credit
Applications.
- Support the review of facility letters
and co-ordinate execution of documentation and drawdown of facilities.
- Provide technical input and undertake
research for the Relationship Manager in connection with proposed security
and liaise to arrange preparation and execution of security documentation.
- Review of refer list and other risk
reports.
- Attend joint credit and relationship team
meetings and contribute fully including suggestions on ways to improve
governance and controls on the portfolio.
- Help to minimise Operational Risk in
delivery of Corporate Banking Products and Services by adhering to the
procedures and guidelines within Corporate Banking.
- Ensure that all activities and duties are
carried out in full compliance with regulatory requirements,
Enterprise-Wide Risk Management Framework and internal Absa Policies and
Policy Standards. Understand and manage risks and risk events (incidents)
relevant to the role
Self-Development and others 5%
- Identify own strengths and weaknesses in
skills and attributes, review self-development plans and ensure training
and development are accommodated.
- Being receptive to feedback and
constantly striving to develop new skills and knowledge.
- Work to enhance the capacity of the
organization by getting the best out of people.
Qualification
- Bachelor’s degree
Preferred Experience
- Understanding of Banking Products
- Sales & Service Work Experience
Knowledge & Skills
- Advanced knowledge of Banking
- Being creative and flexible in overcoming
Customers’ problems and complaints
- Owning problems and taking responsibility
for solving them.
- Being proactive in selling the Bank’s
products.
- Delivering against expectations and on
time.
- Focusing on tasks that genuinely add
value to the Bank and customers.
- Working with a strong sense of quality
and efficiency.
- Taking the initiative and making
suggestions to improve performance.
Education
- Higher Diplomas: Business, Commerce and
Management Studies (Required)
How To Apply
