Job Title: Assistant Casino Manager
Hiring Organization: Sportpesa
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Betting
Job Type: Full
Time
Salary: KES
Date Posted: 05/06/2024
Reporting To: Head of Operations,
Sportpesa
is looking to hire an Assistant Casino Manager
Duties and Responsibilities
- Technical
support – Liaise with Customer Service teams throughout the estate and
iforium / game providers to understand and document player disputes and
ensure disputes are handled promptly, efficiently and fairly.
- Customer
Service support – To ensure the customer service team are aware of issue
progress.
- Defect
management – understand when there are issues with the wallet or game
launch and be able to raise tickets and requests urgently.
- Graphical
representation on the website (banners). – responsible for sourcing the
assets for the banners to be used during marketing campaigns, promotions
or site refreshes.
- Games
/ Provider roadmap curation – be aware of upcoming releases, provider
expectations and promotional competitions.
- Game
Compliance procedures – ensure games are offered compliantly in the
jurisdiction they are enabled in. Acquisition of required certifications
etc. (IOM and South Africa markets)
- Internal
Casino enhancements – work closely with the Casino Manager to propose new
changes to the Casino platform.
- Customer
Monitoring – (In partnership with Casino Technical Support Manager)
Actively review Customer behaviour and transactions to understand any
patterns in potential technical loopholes, cheating.
Qualifications
- Casino
gaming industry experience – working within the casino sector,
specifically the online casino product vertical
- Knowledge
of Gaming products (casino, virtual, slots etc.)
- Strong
knowledge of casino games and play, risk management; ability to profile
players effectively.
- Experience
managing email campaigns, including production, copywriting and reporting.
- Comfortable
working with basic html.
- Knowledge
in basic computer, internet & software usage.
- Knowledge
in calculation and Mathematics.
How to
Apply
If you
are up to the challenge, possess the necessary qualifications and experience;
please send your application letter and CV only quoting the job title on the
email subject (Assistant Casino Manager) to hr@sportpesa.co.ke by 9th May 2024. Only
short-listed candidates will be contacted for interview.
