Position Summary
- Process all reservation requests,
changes, and cancellations received by phone, fax, or mail. Identify guest
reservation needs and determine appropriate room type. Verify availability
of room type and rate. Explain guarantee, special rate, and cancellation
policies to callers. Accommodate and document special requests. Answer
questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue. Input and access data in
reservation system. Indicate special room reservation types (e.g.,
complimentary rooms, employee discounts, travel agent inspection rates,
and wholesale reservations) by inputting the correct code and rate into
the reservation system. Follow proper escalation procedures when
addressing guest concerns.
- Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information; protect
company assets; protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests’ service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with others
using clear and professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals; listen and respond
appropriately to the concerns of other employees. Comply with quality
assurance expectations and standards. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
Education:
- High school diploma or G.E.D. equivalent.
Related Work Experience:
- No related work experience.
Supervisory Experience:
- No supervisory experience.
License or Certification:
- None
How To Apply