Responsibilities
- Work from your remote home office and
provide technical support for employees.
- Provide technical onboarding support for
new employees.
- Provide technical and infrastructure
support during international events.
- Be available to take ownership of new
cases via telephone, email, and web
- Act as an internal customer advocate
keeping them updated in a timely manner
- Ensure that each support request owned by
you is handled as per our Service Level Agreement (SLA) and to the highest
possible customer satisfaction by setting the right expectations and
fulfilling your commitments
- Contribute your findings to a common
knowledge base and keep it up to date
- Draft and distribute technical notices
for internal and external communication.
- Prioritise your work in order to
accomplish the most important and urgent tasks first
- Keep on learning as our products and
services grow and evolve
- Maintain regular communication and
information exchange with the rest of the team, locally and remotely
- Identify and suggest any opportunities to
provide a better service
Qualifications
- Bachelors or equivalent four year degree
in a technical field from an accredited college or university. Preferable
majors: Computer Science, MIS, Electrical Engineering, etc.
- Experience in a Linux based environment
gained through university subjects or work experience
- Linux knowledge including the
installation, troubleshooting and basic configuration of recent Ubuntu
Desktop releases
- Basic desktop Linux usage (desktop tools
for editing files, browsing the Web, managing Internet connectivity, setup
of printers/services/packages/external storage devices/etc. utilising
command line tools for exploring and manipulating the file system)
- Basic troubleshooting (collecting logs,
basic fine-tuning by editing configuration files)
- Familiarity with safely installing,
uninstalling, reinstalling, and repartitioning machines running Ubuntu
Linux and recovering broken installations
- Understanding of Gmail, Google Calendar,
Google Applications, and Single Sign-On.
- Ability to learn quickly, thrive on
change, and handle the pressure of a customer facing job
- Written and verbal English communication
skills
- Willingness to travel up to 4 times a
year for internal events
Additional Skills
- Some knowledge of programming (bash,
python, Perl, Ruby, Javascript, C or C++, Go)
- Customer support experience is a plus
How To Apply