Customer Service Operations Associate Job in Kenya

 Job Title: Customer Service Operations Associate

Hiring Organization: Senga Technologies
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Logistics Software and Services
Job Type: Full Time
Salary: KES Competitive
Date Posted: 04/02/2024

Our environment

We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence.

Your key role in operations

  • Build and maintain relationships with customers and transporters in order to achieve high customer service and proper transporter management
  • Address general customer requests and operations issues
  • Manage customer transactions including trips and after-sale service
  • Communicate effectively and efficiently with customers and team members
  • Maintaining exemplary operational records

Your qualifications

  • University degree level education with up to 2 years’ work experience (start-up experience a plus but not required).
  • We don’t focus on your field of study – just your dedication, integrity, dynamic nature, and ambition.
  • High degree of professionalism and attention to detail, excellent verbal and written communication skills with good mathematical, coordination and logistics handling skills.
  • Good administrative and organisation skills with strong forward planning skills are also required.
  • Strong preference for candidates who have worked in service and hospitality industries.

Physical demands & work environment

  • Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.

Click Here To Apply