Role Summary:
Clinical
Coordinator in charge is an experienced Clinical Coordinator and a great team
player who provides leadership to a team of Clinical Coordinators and works
collaboratively with them to ensure continuous quality provision to our
patients. The Clinical Coordinator in charge is responsible for ensuring the
Front desk department meets the operational standards within the Medical
Centres and continually strives for outstanding patient experience, efficiency,
and quality excellence, as indicated by Penda’s internal metrics.
Responsibilities:
- Guide, mentor and coach team members,
championing adherence to SOPs and regulatory standards to maintain
high-quality patient care.
- Lead departmental operations in
collaboration with the BM in ensuring financial and process efficiency i.e
Mtiba reconciliation and balancing of the cash box.
- Create a welcoming environment for
patients, addressing complaints promptly and managing inquiries
effectively to enhance patient experience.
- Facilitate seamless communication with
other departments and external partners, ensuring confidentiality and
efficient coordination for optimal patient care.
- Guide on various payment methods, ensure
adherence to billing protocols, and handle documentation accurately.
- Participate in training sessions, adhere
to company policies, and uphold Penda’s culture within the team and
medical center.
- Optimize front desk workflow, handle and
manage all incoming calls and external communications.
Key requirements and attributes
- Meet the basic qualifications of a
Clinical Coordinator.
- 1 year working experience at
Penda.
- A great champion of Penda Way
demonstrating strong leadership skills.
- A track record of great performance
across all areas from the PR.
How To Apply