Functional Responsibilities:
- Systems analysis
- Systems, Data Analysis and design
- Systems Maintenance and high level Support
- Documentation and Training
- Gathers and documents requirements and performs system
analysis to identify key system needs
- Analyzes business processes and workflows to identify
opportunities for automation and improvement.
- Works closely with business stakeholders to understand their
requirements and translate them into technical specifications.
- Collaborates with business functions to perform systems, data
analysis and design
- Assesses client needs utilizing a structured requirements
process (gathering, analyzing, documenting, and managing changes)
- Creates system designs that meet business requirements, taking
into account technical feasibility.
- Produces process and data flow design in close collaboration
with the system functions that may be impacted by the change in the
process
- Negotiates with business functions to drive the potential
realization of tangible benefits from changes to business processes by
utilizing technical expertise in collaboration with Business Analysts,
Product Managers, Solution Designers and Developers.
- Helps business functions to understand the possible
technologies that are available and feasible to address the requirements
- Conduct unit testing and quality assurance activities to
ensure that information systems are reliable, secure, and user-friendly.
- Develops acceptance criteria, test scenarios and test cases
for unit/integration testing of solutions delivered by ITG
- Provides inputs to the Solutions Designers and Developers to
assist in the development of appropriate solutions.
- Provides technical support in the development and review of
design activities for system improvements, changes, enhancements and
upgrades.
- Provides high-level (level 2) support to end users. Level 2
support are cases originating from the ITG Systems Support Team that
require a greater degree of system analysis / diagnosis
- Identifies, analyses and resolves system technical issues
escalated by the ITG System Support team
- Provides solutions to inquiries about system functionalities
and issues by utilizing technical expertise in collaboration with Business
Analysts and Product Managers.
- Liaises with technology vendors to obtain third level support
as required when the issues are technical in nature.
- Monitors and analyzes system performance, and recommends
technical improvements to ensure that systems are functioning optimally,
efficiently and effectively.
- Creates system training materials and delivers training to
technical experts within business functions
- Identifies training needs for technical focal points within
software functionalities
- Develops and facilitates and/or conducts training sessions for
technical focal points / experts / trainers within the business function
(workshops, webinars, webcasts, one-to-one, online)
- Maintains and updates software technical documentations to
ensure that it is current and relevant
Education/Experience/Language requirements:
Education:
- Master’s Degree, preferably in Computer Science, Information
Technology, Systems Engineering, Business Administration or other relevant
discipline is required.
- A Bachelor’s degree in combination with additional two years
of experience may be accepted in lieu of master’s degree.
- Secondary education in combination with additional six years
of experience may be accepted in lieu of a master’s degree
Experience:
- Minimum 3 years of system analysis experience is required in
the area of Finance and Accounting, Procurement, Project Management or
Human Resource Management systems.
- Experience with developing requirements and solutions for ERP
or Business Information Management systems is required
- Experience with performing high-level system support function
is required
- Strong analytical skills is required
- Good knowledge in working with SQL is required.
- Hands on proficiency in the .Net framework, C#, ASP.Net and
JavaScript is desirable
- Good knowledge and understanding of Web Service API’s
especially in regard to integration is desirable.
- Experience in agile project management methodology is a
distinct advantage
- Experience in quality assurance and technical documentation is
desirable
- Experience with managing stakeholders is desirable
- Knowledge of the ExtJS framework would be an advantage
- Experience in Mulesoft ESB/API and Salesforce will be an
advantage
How To Apply