Job Title: Senior IT Specialist
Hiring Organization: Henry
M. Jackson Foundation
Location – Locality: Nairobi
Location – Region: Kenya
Industry: NGO
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/12/2024
The Henry M. Jackson Foundation for the Advancement of Military
Medicine (HJF) is a nonprofit organization dedicated to advancing military
medicine. We serve military, medical, academic and government clients by
administering, managing, and supporting preeminent scientific programs that
benefit members of the armed forces and civilians alike. Since its founding in
1983, HJF has served as a vital link between the military medical community and
its federal and private partners. HJF’s support and administrative capabilities
allow military medical researchers and clinicians to maintain their scientific
focus and accomplish their research goals.
This position will be in support of HJFMRI Global activities and based out of
Nairobi, Kenya.
HJFMRI is seeking a Senior IT Specialist to provide support to employees or internal customers in resolving moderately complex or escalated technology issues. Ensures the proper day-to-day operation of internal technology applications and equipment. Installs, diagnoses and repairs computer hardware, software and peripheral equipment; conducts preventative maintenance on hardware and software on a scheduled basis; analyzes and corrects problems with assigned systems and associated components; troubleshoots and repairs computers, monitors, printers and scanners, data projectors, and other related peripheral equipment; provides end user training and support of existing and future applications modules which includes mobile devices assigned to HJFMRI employees.
Responsibilities
- Provide Tier 2
IT support to HJF employees globally.
- Inspect the use
of technological equipment and software to ensure functionality and
efficiency.
- Manage desktop
support tickets ensuring support SLAs are met.
- Administer core
Microsoft Active Directory, DHCP, DNS, Print and File shares.
- Support Macs and
Windows PCs in an enterprise environment
- Work with
technology vendors to facilitate equipment repair or troubleshooting.
- May perform
other duties and responsibilities as assigned or directed by the
supervisor. This may include attendance of and participation in required
training for role.
Required
Knowledge, Skills and Abilities
- Minimum 5 years
of increasingly responsible experience working as a computer support
technician supporting multiple sites with a variety of computer equipment,
operating systems, and applications software in a multi-vendor
environment.
- Experience
supporting MacOS and Windows 7, 8.x, 10 in an enterprise environment
- Experience using
Google Apps (Google Mail, Google Drive, Google Calendar, etc.)
Education
and Experience
- Minimum
Bachelor’s degree in information technology or computer Science
- Microsoft Office
365 Administration experience
- CompTIA
Security+ preferred
