Duties & Responsibilities
Sales
Support & Administration
Assist in executing sales strategies
and maintaining structured client and partner databases.
Schedule meetings, coordinate the
Director’s travel schedule
Draft and prepare sales-related
documents, including presentations, proposals, and reports.
Able to work with travel agents to
provide detailed and focused quotes for arriving guests
Assists in the processing of yearly
wholesale contracts to all partners & send out wholesale rates adjustment
Maintains ongoing Travel Agent
database and sends email updates after sales calls
Assists in the development of relationships with accounts that are not part of
a preferred consortium but have sales potential or a special niche
Client & Partner Relations
Serve as a liaison between the
Directors and clients or partners, handling inquiries and reservations.
Enhance communication between hotel
teams and travel partners.
Address customer issues with tact and
diplomacy and handle guest complaints, escalating as necessary.
Event
Management & Representation
Organize FAM trips and support the
representation of the brand at trade shows and events if applicable.
Manage event setups and material
availability.
Coordinate site visits, conference
calls, and industry meetings and events.
Market
Reporting & Data Management
Generate and distribute various sales
reports (daily, weekly, monthly, quarterly, and annually).
Monitor luxury, leisure, and business
travel market trends and analyze sales data for adjustments.
Provide back-up assistance to Lead
Coordinator, assist with Meeting Broker, Cvent, signature, virtuoso and other
lead sources
Additional
Responsibilities
Communicate with other departments to
fulfill guest and partner needs (i.e.: amenities, welcome letters)
Coordinate rate loading processes with
reservation at
Organize and participate in sales
meetings, training sessions, and local business events.
Maintain and update luxury consortia,
leisure wholesale, and business travel partner information, ensuring
communication with front desk, sales, revenue management, and general manager.
Able to multi – task and prioritize
varied responsibilities coming from different channels
Strong attention to detail needed
Assists with development of packages
and promotions targeted to travel agents and wholesalers
Keeps up to date on local and national
travel trends and is able to adapt to marketplace changes
Cross-Training
& Professional Development
Engage in cross-training in
departments like Reservations, Front Desk, etc.
Improve job knowledge through training
sessions and learning tools and updating SOPs.
This role combines sales acumen, administrative skills,
customer service orientation, and collaborative work with various teams and
departments, crucial in driving sales strategies and maintaining client
relationships in the luxury, leisure, and business travel segment
Qualifications
University/college degree in a
hospitality/tourism discipline is a must.
Previous sales or administrative
experience in hotel background is a must.
Requires good communication skills,
both verbal and written.
Ability to communicate customer needs.
Ability to identify and assist in the
development of accounts.
Ability to act independently with
minimal or no supervision.
Must possess computer skills,
including, but not limited to, accounting programs, Microsoft Word, Excel and
Opera.
How To Apply