Job Title: Revenue Manager
Hiring Organization: Fairmont
Hotels & Resorts
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/15/2024
The
Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the
luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4
restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories
high. The hotel has a signature Tudor style of architecture that has been
maintained since its original construction
Summary
Reporting
to the General Manager the Revenue Manager is responsible for leading the hotel
Commercial Strategy team in determining strategic vision. The Revenue Manager
establishes goals and implements tactical efforts, with the goal of promoting
revenue growth generation among key customer segments and revenue centers, and
supporting the hotel’s brand positioning and image. The role is responsible for
data quality and analysis, providing gathered intelligence, and recommending
revenue and e-commerce strategies to the Commercial Strategy team, as well as
other corporate and ownership entities. In addition, the role ensures that
inventory allocation and pricing parameters are positioned to support the
overall revenue goals of the hotel, while assisting all stakeholders in
maximizing profit. The role identifies and mentors Revenue Manager talent in
the hotel.
Key
Responsibilities
Leads
strategic planning and collaborates with all hotel profit generation teams to
actively seek opportunities to drive incremental profit for Rooms, Restaurants,
Spas, and other revenue streams.
Effectively
communicates a compelling Total Hotel Profit Optimization vision to all
relevant property leaders, fosters Revenue Management Culture within the
revenue generating departments of the hotel and teaches RM concepts within the
hotel.
Leverages
Revenue Management analytics, technologies, processes, tools, and training
programs to optimize hotel profits.
Creates
short- and long-term forecasts, that yield the best decisions on pricing and
yielding tactics
Participates
in the annual budget process and produces long term projections, as required.
Actively
participates in ownership conversations and presentations.
Monitors
relevant economic, market, and competitive set indicators to derive insight-led
profit generation strategies.
Chairs
and prepares materials for the weekly Revenue Management Meetings, following
Brand guidelines.
Maximizes
room revenue contribution through a thorough understanding of all booking
channels and management of inventory and rate therein.
Optimizes
pricing, promotions, and availability strategies through definition and
management of all rates, rate levels, stay restrictions and other tactics,
which are congruent with demand factors to target the most profitable customer
segments to maximize profits.
Directs
and manages all channel distribution strategies. Evaluates new business
opportunities related to booking channels.
Collaborate
with the Marketing team to execute, measure, evaluate and improve digital
marketing efforts, to support the hotel strategic marketing plans working
within the established budgets.
Together
with the Marketing team, manages performance reviews with OTA/CTO partners,
keeping up-to-date on each partner’s distribution options and extranet
maintenance, to ensure optimal display of the hotel. Evaluates extranet
enhancements.
System
owner for RMS, CRS (ORS and TARS), Rate shopping system, TravelCLICK products
and hotel specific platforms. Responsible for data quality and system hygiene,
following Accor standards, recommendations and procedures.
Oversees
content management in all electronic channels, liaises with hotel Marketing
team to ensure regular updates of images and descriptions of hotel, room
brands, outlets and services are completed.
Oversees
relationship with GRC and Distribution services teams.
Maintains
relationships with local market competitors to keep informed of trends and
news.
Motivate,
lead, coach and manage all aspects of team members’ performance towards
achieving exceptional guest service and employee satisfaction results.
Qualifications
To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodation may
be made to enable individuals with disabilities to perform the essential
functions:
Bachelor
degree in Hotel Management, Accounting, Finance, or Mathematic preferred.
Proven
track record of a minimum of four (4) years in luxury hotel Revenue Management,
with a demonstrated ability to achieve and exceed management’s expectations.
Experience
in a Resort/Luxury is an added advantage
Strong
communication skills, both verbal and written
Dynamic
can-do attitude
Strong
analytical skills and attention to detail
Presents
a professional and polished appearance
Effectively
deal with guests and other team members
Previous
reservation experience highly preferred
Experience
with Ideas G3 RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering
preferred
Possessing
the trait of being organized and multi-tasking
Ability
to complete work within given deadlines
Maintain
confidentiality of proprietary information and protect company assets