Reporting to the General Manager the Revenue Manager is responsible for leading the hotel Commercial Strategy team in determining strategic vision. The Revenue Manager establishes goals and implements tactical efforts, with the goal of promoting revenue growth generation among key customer segments and revenue centers, and supporting the hotel’s brand positioning and image. The role is responsible for data quality and analysis, providing gathered intelligence, and recommending revenue and e-commerce strategies to the Commercial Strategy team, as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit. The role identifies and mentors Revenue Manager talent in the hotel.
Key Responsibilities
Leads strategic planning and
collaborates with all hotel profit generation teams to actively seek
opportunities to drive incremental profit for Rooms, Restaurants, Spas, and
other revenue streams.
Effectively communicates a compelling
Total Hotel Profit Optimization vision to all relevant property leaders,
fosters Revenue Management Culture within the revenue generating departments of
the hotel and teaches RM concepts within the hotel.
Leverages Revenue Management
analytics, technologies, processes, tools, and training programs to optimize
hotel profits.
Creates short- and long-term
forecasts, that yield the best decisions on pricing and yielding tactics
Participates in the annual budget
process and produces long term projections, as required.
Actively participates in ownership
conversations and presentations.
Monitors relevant economic, market,
and competitive set indicators to derive insight-led profit generation
strategies.
Chairs and prepares materials for the
weekly Revenue Management Meetings, following Brand guidelines.
Maximizes room revenue contribution
through a thorough understanding of all booking channels and management of
inventory and rate therein.
Optimizes pricing, promotions, and
availability strategies through definition and management of all rates, rate
levels, stay restrictions and other tactics, which are congruent with demand
factors to target the most profitable customer segments to maximize profits.
Directs and manages all channel
distribution strategies. Evaluates new business opportunities related to
booking channels.
Collaborate with the Marketing team to
execute, measure, evaluate and improve digital marketing efforts, to support
the hotel strategic marketing plans working within the established budgets.
Together with the Marketing team,
manages performance reviews with OTA/CTO partners, keeping up-to-date on each
partner’s distribution options and extranet maintenance, to ensure optimal
display of the hotel. Evaluates extranet enhancements.
System owner for RMS, CRS (ORS and
TARS), Rate shopping system, TravelCLICK products and hotel specific platforms.
Responsible for data quality and system hygiene, following Accor standards,
recommendations and procedures.
Oversees content management in all
electronic channels, liaises with hotel Marketing team to ensure regular
updates of images and descriptions of hotel, room brands, outlets and services
are completed.
Oversees relationship with GRC and
Distribution services teams.
Maintains relationships with local
market competitors to keep informed of trends and news.
Motivate, lead, coach and manage all
aspects of team members’ performance towards achieving exceptional guest
service and employee satisfaction results.
Qualifications
To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to
perform the essential functions:
Bachelor degree in Hotel Management,
Accounting, Finance, or Mathematic preferred.
Proven track record of a minimum of
four (4) years in luxury hotel Revenue Management, with a demonstrated ability
to achieve and exceed management’s expectations.
Experience in a Resort/Luxury is an
added advantage
Strong communication skills, both
verbal and written
Dynamic can-do attitude
Strong analytical skills and attention
to detail
Presents a professional and polished
appearance
Effectively deal with guests and other
team members
Previous reservation experience highly
preferred
Experience with Ideas G3 RMS, Opera
PMS, Passkey, Delphi or Opera Sales and Catering preferred
Possessing the trait of being
organized and multi-tasking
Ability to complete work within given
deadlines
Maintain confidentiality of
proprietary information and protect company assets
How To Apply