Summary
Care
Connects Us!
It all starts with people who care.
- At Hyatt, we believe in the power
of belonging – of making people feel at home no matter where they are in
the world. We turn trips into journeys, encounters into experiences and
jobs into careers.
- Join a team that is making travel
more human. Connected. Sustainable. Here, everyone’s role matters.
Opportunities are yours to shape. Your individuality is celebrated. At the
heart of Hyatt is our shared belief that hospitality is more than just a
job – it’s a career for people who care.
People
like you. People like us.
At Hyatt Place Nairobi Westlands & Hyatt House
Nairobi Westlands, we are looking for:
Reservations
Host who
will be responsible for assisting the Revenue Manager in the day to day running
of the department maximizing hotel revenue (Rooms and M&E) by effectively
administering revenue optimization techniques and analyzing revenue
opportunities via all sources provided by the brand to deliver optimally.
Key responsibilities include but not limited to:
- Ensures the room inventory is up
to date with all bookings, both definite and cancelled bookings.
- Assists in the preparation and
generation of reports for the Revenue Meeting.
- Manage telephone, fax and email
enquiries in a prompt and professional manner and in accordance with
company standards ensuring accuracy and attention to detail at all times.
- Understand seasonal and
historical trends and work within them to ensure maximum occupancy and
average room rates.
- Identify new contacts, develop
sales leads, and respond to sales opportunities in order to maximize
revenue
- Prepare quotations and written
confirmation to all clients within stipulated timelines.
- Monitor client satisfaction
regularly and resolve any outstanding issues to protect and enhance future
business.
- Work closely with Sales and Front
Office as well as other departments, to ensure guest requirements are met.
- Assists in tracking and analyzing
booking pace, group wash, cut off enforcement for groups as well as denied
and regretted business.
- Assists in the management and use
of revenue systems on a daily basis. This includes the responsibility for
any manipulation of the yield hurdle points and daily inventory balancing
where appropriate.
- Managing room inventory for all
channels including but not limited to room types and sell strategy online.
- Daily spot checks reservations
made previous day and following up 3 day to arrivals, highlighting any
VIPs, special requests and payment methods etc.
Qualifications
- Diploma or Degree in Tourism
Management or its equivalent
- 3+ years of relevant experience
in a similar role with proven track record
- Knowledge of the hotel property
management systems
- Proficiency in Ms Office
applications
- Previous experience in the
Reservations/Sales function within the hotel/leisure sector
- Good organizational and
administration skills
- Positive attitude and good
communication skills
- Commitment to delivering a high
level of customer service
- Confident telephone etiquette
How To Apply