Job Ref. No: JHIL115
Role
Purpose
The job holder will be accountable for retention of
existing business, replacement of lost business, new business, profitability,
all to the targets set by maintaining and growing the relationship with the
clients and intermediaries through the provision of excellent Customer
Experience.
Main Responsibilities
Contribute to the growth of the
portfolio (topline) to the set annual targets through: –
Renewal and organic growth of overall
portfolio
Replacement of lost existing business
New business is brought in directly or
through intermediaries supported.
Work to meet margins on various
parameters as set annual by: –
Ensure net claims ratio set is not
exceeded.
Cost controls are put in place for
adverse performance schemes.
Proactively manage and reduce costs
relating to your role and within the team.
Support on undertakings and premium collection.
Monitoring and evaluating service and
compliance parameters.
Ensure that an unexpected, impressive
level of customer service is provided to meet and exceed all expectations
through: –
Monitoring the comprehensive annual
customer touch point and ensuring records are maintained to support the same.
All issues are recorded on the CRM and
dealt with promptly and proactively. Continuous innovation to meet and
exceed customer’s needs.
Work with in-house teams/managers to
ensure that support is provided in delivering within TAT’s set/SLAs in place as
the minimum standard but strive to deliver beyond expectations.
Product and process training to
clients/intermediaries as may be required.
Adhere to all the processes,
procedures and controls set within the department on various parameters
relating to your role and deliverables.
Demonstrate Teamwork/spirit and
continued personal development: –
Back up sector team members as
allocated and share skills/knowledge and experience.
Participate and contribute to non-core
responsibilities to gain all round knowledge of JHL.
Attending training, seminars, works as
directed by Management.
Key Competencies
Health Benefits Plan & Portfolio
Management
Sales and Customer Service
Strong IT Skills and database
administration
Presentation and public speaking
skills
High level of professionalism
Qualifications
A bachelor’s degree in a
Business-related course
ACII or AIIK insurance qualification
Professional Training qualification
will be an added advantage.
Proficient in the use of Microsoft
Office Suite and packages
Relevant
Experience
At least 5 years of experience within
the insurance industry.
How To Apply
If you are qualified and seeking an exciting new
challenge, please apply via Recruitment@jubileekenya.com quoting
the Job Reference Number and Position by 20th March
2024
Only shortlisted candidates will be contacted.