Ref: 18/3/24
Salary-20,000Ksh
Our client is a modern, luxurious hotel
in the heart of Nairobi, seeks to hire a receptionist who will be performing
front desk customer service, answering inquiries, obtaining information for the
general public, customers, visitors, and other interested parties, and
providing a range of administrative and clerical support.
Key Qualifications
A Degree/Diploma in Business
Management
Must have at least 3 years’ customer
service experience in a busy environment
Excellent Communication skills
Innovative and solutions-oriented
Honest and with strong integrity
Duties and Responsibilities
Receiving and signing in guests, and
providing them with the required information on products and services.
Receive and handle bookings and
inquiries by email, telephone, or walk-ins within a timely manner and the
hotel’s set standards.
Receive feedback from guests using the
hotel’s facilities, and address their requests, inquiries, or concerns.
Preparing reports on various matters
as reported at the reception such as complaints, suggestions, and concerns, and
communicating them to the responsible Managers.
Make and receive all telephone calls
and provide callers with necessary information and assistance.
Upsell hotel amenities and services to
guests.
Monitor and control of stationaries,
supplies, and other consumables in the section.
Support Library operations as and when
required.
Function as a center of information
for guests and staff.
Update the notice boards and the
marketing screens.
Keep abreast of attractions, current
promotions, and hotel events to provide information to members and guests on
request.
Make purchasing and store requisitions
for the department.
Ensure the front desk is always clean
and tidy.
How To Apply
Interested candidates can send their
CVs to info@njangoinvestment.co.ke