In this role, the Programme Associate will support development and implementation of special programme initiatives and partnerships, contribute to UNVs engagement with regional bodies for joint advocacy and visibility, and support design, coordination, and implementation of joint regional events. He/she will support the RO outreach to non-field unit countries, as guided by the RO priorities and workplan, and overall support and backstop RO programme management and roll out of the regional work plan. He/she will actively build and nurture relationships with regional partners, host entities, volunteers, and other key stakeholders to enhance UNV impact for the UN System.
Duties and Responsibilities
Support
to regional partnerships building and promotion of volunteerism within the UN
System
- Assist in developing and
implementing joint regional initiatives with different entities at the
regional level, as per respective RO workplan;
- Support data, evidence, best
practices collection on UNV programme and UNV Strategic Framework outcomes
for use in partnership meetings and external presentations;
- As guided by RM and/or PM,
support design and drafting of UNV offer and mobilization proposals for
special regional initiatives and/or joint UN programmes (cross border
programmes, peace building initiatives, and similar);
- In collaboration with RO
colleagues (communication, RBM) engage in design and drafting of
substantive and partner specific outreach materials (fact sheets, best
practice, value add collection, etc);
- Contribute to UNV’s engagement
with key regional bodies for joint advocacy and visibility
events/initiatives by drafting of programmes and concept notes,
other key communication to partners, and engage in event
coordination on behalf of the RO, as needed;
- In close cooperation with the
communications team, support coordination of the joint celebration of UN
Thematic days with UN entities, including regional IVD (International
Volunteer Day) and IVD in non-field unit countries, as needed;
- In close coordination with the
Online volunteers (OV) associate, support OV promotion in field and
non-field unit countries, as needed.
Support
to mobilization and volunteer satisfaction for non-Field Unit countries
- Support the
preparation/compilation of partnership data/materials for outreaches to UN
partners;
- Keep track on UN partners’ trends
in the assigned countries and provide inputs for volunteer mobilization
planning and outreach;
- In close cooperation with the
regional Talent Acquisition Analyst, support the roll out of talent
acquisitions actions in non-Field Unit countries, as needed per the
regional Talent Acquisition plan;
- In close cooperation with the RBM
Analyst, propose actions in response to VRA analysis and keep track
of their implementation in the assigned countries, as needed;
- Support facilitation training and
capacity development events for UN Volunteers in the assigned countries,
as needed.
Support
to regional office programme management
- Act as focal point for the RO to
strategically coordinate fully funded calls for the Region;
- Provide support to preparation of
regional and HQ missions in the region, by preparing and reviewing
briefing documents and background materials, as per mission SOPs;
- Provide support and coordinate
mission follow up actions, as per mission reports;
- Support RM in meeting preparation
with regional partners and entities, and coordinate timely
implementation of post-meeting follow up actions. Participate in meetings,
as required;
- Coordinate complex procurement of
goods/services for regional partnership events;
- Perform other programmatic
support functions, including of Field Units with high volumes of UN
Volunteers as may be required;
- Backstop the role of the regional
programme assistant during leave and absence.
Core Competencies
Achieve
Results
- Plans and monitors own work, pays
attention to details, delivers quality work by deadline
Think
Innovatively
- Open to creative ideas/known
risks, is pragmatic problem solver, makes improvements
Learn
Continuously
- Open minded and curious, shares
knowledge, learns from mistakes, asks for feedback
Adapt
with Agility
- Adapts to change, constructively
handles ambiguity/uncertainty, is flexible
Act
with Determination
- Shows drive and motivation, able
to deliver calmly in face of adversity, confident
Engage
and Partner
- Demonstrates
compassion/understanding towards others, forms positive relationship
Enable
Diversity and Inclusion
- Appreciate/respect differences,
aware of unconscious bias, confront discrimination
Cross-Functional & Technical
competencies
Knowledge
Generation
- Ability to research and turn
information into useful knowledge, relevant for context, or responsive to
a stated need.
Digital
Awareness and Literacy
- Ability and inclination to
rapidly adopt new technologies, either through skillfully grasping their
usage or through understanding their impact and empowering others to use
them as needed.
Customer
satisfaction/ client management
- Ability to respond timely and
appropriately with a sense of urgency, provide consistent solutions, and
deliver timely and quality results and/or solutions to fulfil and
understand the real customers’ needs; Provide inputs to the development of
customer service strategy; Look for ways to add value beyond clients’
immediate requests;
- Ability to anticipate clients’
upcoming needs and concerns.
Communication
- Ability to communicate in a
clear, concise and unambiguous manner both through written and verbal
communication; to tailor messages and choose communication methods
depending on the audience;
- Ability to manage communications
internally and externally, through media, social media and other
appropriate channels.
Relationship
management
- Ability to engage with a wide
range of public and private partners, build, sustain and/or strengthen
working relations, trust and mutual understanding.
Procurement
management
- The ability to acquire goods,
services or works from an outside external source.
Required Skills and Experience
Education:
- Secondary education with
technical training in administration, business administration or related
areas;
- University degree in business, or
public administration, or related areas is desirable but is not a
requirement.
Experience:
- A minimum of 6 years (with high
school diploma) or 3 years (with bachelor’s degree) of relevant experience
in personnel and/or business management;
- Experience in MS Office
365;
- Experience working in web-based
management/CRM systems would be an asset;
- Experience working with
Salesforce Service Cloud would be an asset;
- Experience in an international or
non-profit context would be an asset;
- Experience working with
volunteers would be an asset.
Language requirements:
- Fluency in English and in the
local language of the duty station.
- Proficiency in another official
UN language and/or other dominant language in the region would be an
asset.
How To Apply