Mission
To provide high quality care that exceeds our
clients’ expectations.
Key Responsibilities
- The pharmacy manager will perform the following people
management duties as guided by Avenue HR policies and in coordination with
the HR Department.
- Efficient utilization of Pharmacy techs, pharmacy
clerks and pharmacy assistants- Liaise with the Medical Services Manager
to ensure optimal staff levels as well as efficient use of overtimes and
locums.
- Ensure staff daily task / shelf allocations for inventory
management, Emergency trolley medication management, daily / random
counts, variance and expiry monitoring to achieve optimal stock management
and tidy shelves.
- Identify training gaps and liaise with HR and medical quality
team to facilitate training
- Participate in the recruitment, interviewing and hiring
pharmacy personnel
- Ensure all pharmacy staff undergo orientation, training
and competence assessment checks
- Manage Rota, leaves and absenteeism as per HR policies
- Ensure staff within the pharmacy units are highly motivated
and minimize staff attrition rates by
- Regular staff engagement and monthly departmental meetings
- Promptly addressing staff concerns – Identify and deal with
personnel issues in a proactive and timely manner, with appropriate
follow up as necessary
- Reward, Recognition and Discipline
- Ensure that deserving staff are recognized/rewarded
- Disciplinary action (with proper cause) is undertaken
without undue delay and per defined policies
- Staff supervision: Responsible for supervising all pharmacy
staff (Pharm techs, clerks and assistants) and evaluating performance.
- Manage and lead the Pharmacy Units (Outpatient, Special
Clinics and Inpatient) in the provision of safe, timely, efficient,
effective and patient-centered pharmacy services and operations
- Implement safe medication use processes in all the pharmacy
units
- Develop and / or maintain operational and quality policies
and procedures
- Ensure compliance to the pharmacy policies, procedures and
pharmacy manual
- Ensure compliance to regulatory and accreditation standards
- Ensure timely and appropriate drug returns / recalls and
treatment sheet reviews.
- Serve as the pharmacy leadership team liaison to
interdisciplinary team members for areas of responsibility (e.g., nurse
managers, specialists, medical quality, etc.).
- Monitor Turn Around Time of service and intervene when
necessary
- Perform duties as a member of the hospital clinical
governance committees as guided by the committees Terms of Reference
- Ensure that Avenue Corporate Governance policies are adhered
to.
- Prevent, detect, and report any fraud or criminal activity
- Fully review and ensure implementation of audit
recommendations
- Ensure optimal Financial Management of Pharmacy services
- Stock Management:
- Physical Inventory count / Stock takes daily for high value
items and monthly for all items in all pharmacy units, wards, Surgical
and consumables stores, theatre and other area with pharmacy items.
- Maintain optimal stock levels to achieve a target of 15-21
inventory days without stock outs
- Perform accurate and timely stock variance reporting with
justifiable reasons prior to approval and adjustments
- Target zero expiries and stock losses
- Prepare a monthly report for pharmacy based on KPIs
- Check margins monthly for items to ensure target margins are
attained
- Develop plans and lead efforts to improve financial
performance in assigned areas of responsibility
- 5. Ensure highest quality of care and
service in the Pharmacy units:
- Supervise the drug preparations for high alert medication and
extemporaneous preparations & compounding e.g., dermatological
preparations and syrups
- Ensure appropriate storage of pharmacy items with temperature
& humidity monitoring and in compliance with other policies including
Hazmat items handling
- Ensure appropriate disposal of pharmacy items as per PPB and
COHSASA requirements
- Monitor compliance to care protocols, guidelines, pathways,
and standard treatment guidelines
- Review and act on quality indicator reports and
implementation of QIPs as assigned by Medical services Manager.
- Incident Management: Ensure all incidents/events are recorded
and reported within 24 hours using the provided tools and implementation
of corrective actions.
- Ensure proper documentation for medication labelling and use
– treatment sheets, order sheets
- Maintain and enforce infection control standards within the
pharmacy units.
- Ensure implementation of medication policies to prevent
medication errors
- Ensure all Pharmacy and medication use as per COHSASA
Standards are maintained at all times
- Patient satisfaction and confidentiality:
- Ensure patient satisfaction through quality of care,
communication, and collection of feedback from patients as determined in
the KPI using the standardized patient satisfaction in the pharmacy
units.
- Always maintain client/patient privacy and confidentiality
- Any other duty as assigned by your immediate supervisor in
line with the job description
Person Specification
- Bachelors in Pharmacy (BPharm)
- A valid Kenya Pharmacy and Poisons Board (PPB) practice
License
- Updated BLS certificate
- Leadership & Management certificate/degree
- Not less than 3 years’ experience in Pharmacy Management
- COHSASA or other Accreditation experience
- Excellent interpersonal and communication skills
- Attention to detail
How To Apply